Resolved after 9 days 18 hours, affecting Admin (App), on November 5, 2024.
The incident has been resolved. Unfortunately some stores may experience partial data loss for the period of November 1st until November 15th. Specifically the number of views, add to carts and initiated checkouts may be underreported for some stores. Note that the number of orders and associated revenue is not included in the data set that experienced data loss. Changes have been made to our reporting infrastructure to avoid performance degradation in the future.
Affected components
Update timeline
- identified Nov 05, 2024, 10:23 PM UTC
We're currently experiencing an issue with reports timing out and are actively working on a solution. Thank you for your patience as we resolve this as quickly as possible.
- identified Nov 05, 2024, 10:23 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 06, 2024, 10:20 AM UTC
We are continuing to work on resolving the report timeouts. The issue is expected to be resolved by the end of the week as additional work is required to ensure the problem does not reoccur.
- monitoring Nov 15, 2024, 07:39 AM UTC
A fix has been implemented and we're monitoring the results.
- resolved Nov 15, 2024, 04:35 PM UTC
The incident has been resolved. Unfortunately some stores may experience partial data loss for the period of November 1st until November 15th. Specifically the number of views, add to carts and initiated checkouts may be underreported for some stores. Note that the number of orders and associated revenue is not included in the data set that experienced data loss. Changes have been made to our reporting infrastructure to avoid performance degradation in the future.
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