Resolved on January 9, 2026.
From January 9 to January 13, an intermittent issue in the cache layer of our backend services resulted in reduced performance of the Promotion API for a subset of Discount Ninja merchants. The root cause was identified as a cache node malfunction. We have implemented improvements to the cache layer to increase resilience and ensure stable performance going forward.
Update timeline
- resolved Jan 15, 2026, 03:30 PM UTC
From January 9 to January 13, an intermittent issue in the cache layer of our backend services resulted in reduced performance of the Promotion API for a subset of Discount Ninja merchants. The root cause was identified as a cache node malfunction. We have implemented improvements to the cache layer to increase resilience and ensure stable performance going forward.
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