Discount Ninja incident

Performance degradation

Resolved on January 9, 2026.

resolved Jan 15, 2026, 03:30 PM UTC

From January 9 to January 13, an intermittent issue in the cache layer of our backend services resulted in reduced performance of the Promotion API for a subset of Discount Ninja merchants. The root cause was identified as a cache node malfunction. We have implemented improvements to the cache layer to increase resilience and ensure stable performance going forward.

Started
Jan 09, 2026, 01:00 PM UTC
Resolved
Jan 09, 2026, 01:00 PM UTC
Duration
–
Detected by Pingoru
Jan 09, 2026, 01:00 PM UTC

Update timeline

  1. resolved Jan 15, 2026, 03:30 PM UTC

    From January 9 to January 13, an intermittent issue in the cache layer of our backend services resulted in reduced performance of the Promotion API for a subset of Discount Ninja merchants. The root cause was identified as a cache node malfunction. We have implemented improvements to the cache layer to increase resilience and ensure stable performance going forward.

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