DigiCert Outage History

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DigiCert had 42 outages in the last 2 years totaling 117h 35m of downtime — averaging 1.7 incidents per month.

There were 42 DigiCert outages since June 23, 2025 totaling 117h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.digicert.com

Major June 8, 2026

DigiCert Alert | AI Chatbot Looping

Detected by Pingoru
Jun 08, 2026, 09:47 AM UTC
Resolved
Jun 08, 2026, 11:20 AM UTC
Duration
1h 33m
Affected: Live Chat Support
Timeline · 3 updates
  1. investigating Jun 08, 2026, 09:47 AM UTC

    We are currently experiencing a technical problem with our AI Chatbot system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04990388 While we work to restore access to our AI Chatbot, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – AI Chatbot 現在、 AI Chatbot はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04990388 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

  2. monitoring Jun 08, 2026, 10:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 08, 2026, 11:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 1, 2026

DigiCert Alert | E-Commerce CertCentral Accounts

Detected by Pingoru
Jun 01, 2026, 10:17 AM UTC
Resolved
Jun 01, 2026, 11:12 AM UTC
Duration
55m
Affected: E-Commerce
Timeline · 3 updates
  1. investigating Jun 01, 2026, 10:17 AM UTC

    We are currently experiencing a technical problem with login timeouts on our E-Commerce CertCentral Accounts system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04978003 While we work to restore access to our E-Commerce CertCentral Accounts, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – DigiCert Alert | E-Commerce CertCentral Accounts 現在、E-Commerce CertCentral Accounts はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04978003 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

  2. identified Jun 01, 2026, 10:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 01, 2026, 11:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2026

DC1 NL Prod instance - Connectivity issues on the secondary network between DTM and DSE

Detected by Pingoru
May 19, 2026, 12:46 PM UTC
Resolved
May 19, 2026, 06:13 PM UTC
Duration
5h 27m
Affected: Content Trust Manager (Netherlands)
Timeline · 3 updates
  1. investigating May 19, 2026, 12:46 PM UTC

    We have identified a connectivity issue with one of our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance. While most of the signing traffic is served through our primary network, customers using DTM with DSE may face issues during signing. We are currently investigating the underlying cause and working with cross-functional teams to resolve the issue.

  2. monitoring May 19, 2026, 01:30 PM UTC

    We have fixed the issue with our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance and we are monitoring the performance.

  3. resolved May 19, 2026, 06:13 PM UTC

    The issue has been resolved.

Read the full incident report →

Major May 15, 2026

DigiCert Alert - DigiCert One TLM Manager is not reponsive

Detected by Pingoru
May 15, 2026, 04:28 PM UTC
Resolved
May 15, 2026, 04:47 PM UTC
Duration
18m
Affected: Trust Lifecycle Manager (Global)
Timeline · 3 updates
  1. investigating May 15, 2026, 04:28 PM UTC

    We are currently experiencing a technical problem with our DigiCert One TLM Manager is not responsive While we work to restore access to our Customer support phone system, you can contact us through: Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – 現在、電話のシステムに問題が発生しております. 現在、 テクニカルサポート/認証サポートの電話システム はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートサポート

  2. investigating May 15, 2026, 04:29 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 15, 2026, 04:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 11, 2026

DigiCert ONE Netherlands - Document Trust Manager

Detected by Pingoru
May 11, 2026, 08:47 AM UTC
Resolved
May 11, 2026, 11:04 AM UTC
Duration
2h 16m
Affected: Content Trust Manager (Netherlands)
Timeline · 3 updates
  1. investigating May 11, 2026, 08:47 AM UTC

    We have identified an issue with DC1 Document Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.

  2. monitoring May 11, 2026, 09:51 AM UTC

    We have fixed the issue with backend services of DC1 DTM NL Prod instance and currently monitoring the performance.

  3. resolved May 11, 2026, 11:04 AM UTC

    This issue has been resolved.

Read the full incident report →

Major May 11, 2026

DC1 NL instance STM Prod Customers encountering 500 errors while signing

Detected by Pingoru
May 11, 2026, 07:44 AM UTC
Resolved
May 11, 2026, 02:52 PM UTC
Duration
7h 8m
Affected: Software Trust Manager (Netherlands)
Timeline · 3 updates
  1. identified May 11, 2026, 07:44 AM UTC

    We have identified an issue with one of our backend services of DC1 Software Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.

  2. monitoring May 11, 2026, 08:02 AM UTC

    We have fixed the issue with backend services of DC1 Software Trust Manager of NL Prod instance and are monitoring the performance.

  3. resolved May 11, 2026, 02:52 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor April 28, 2026

CertCentral EU : Issue with Validation flow causing delay in Cert issuance for few product certificates.

Detected by Pingoru
Apr 28, 2026, 10:02 AM UTC
Resolved
Apr 28, 2026, 04:10 PM UTC
Duration
6h 8m
Affected: CertCentral EU APICertCentral EU Console
Timeline · 3 updates
  1. identified Apr 28, 2026, 10:02 AM UTC

    We have identified an internal issue which could affect the validation flow for the following CertCentral EU products and cause delay in issuance. we are currently working with Engineering and SRE teams to resolve the same. Swiss Qualified Personal Swiss regulated personal Org Swiss regulated eSeal AATL, PKI Overheid, PSD2 (QWAC/Seal), EU qualified (all)

  2. monitoring Apr 28, 2026, 10:47 AM UTC

    A fix has been implemented by the Engineering team and we are monitoring the performance of the validation workflow in the CertCentral EU for the following products. Swiss Qualified Personal Swiss regulated personal Org Swiss regulated eSeal AATL, PKI Overheid, PSD2 (QWAC/Seal), EU qualified (all)

  3. resolved Apr 28, 2026, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 23, 2026

Issue connecting to ocsp.digicert.cn

Detected by Pingoru
Apr 23, 2026, 08:14 AM UTC
Resolved
Apr 23, 2026, 02:26 PM UTC
Duration
6h 12m
Affected: Certificate Revocation List (CRL)ocsp.digicert.cn
Timeline · 4 updates
  1. investigating Apr 23, 2026, 08:14 AM UTC

    We are currently having a connectivity issue with one of our OCSP service - ocsp.digicert.cn . We are working with the relevant teams to identify and fix the issue.

  2. identified Apr 23, 2026, 09:01 AM UTC

    We have identified that the connectivity issue with the ocsp.digicert.cn and crl.digicert.cn is due to an issue at one of our 3rd Party CDN provider. We are currently working with the CDN provider's support team to resolve the issue.

  3. monitoring Apr 23, 2026, 11:37 AM UTC

    The issue has been fixed by the 3rd Party CDN provider. The connectivity to ocsp.digicert.cn and crl.digicert.cn are successful.

  4. resolved Apr 23, 2026, 02:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2026

DC1 US Prod - Increase in response time

Detected by Pingoru
Apr 23, 2026, 06:52 AM UTC
Resolved
Apr 23, 2026, 11:59 AM UTC
Duration
5h 7m
Affected: DigiCert ONE Console (Global)Account Manager (Global)CA Manager (Global)Trust Lifecycle Manager (Global)IoT Trust Manager (Global)Software Trust Manager (Global)Embedded Trust ManagerDigiCert Keylocker (Global)Content Trust Manager (Global)
Timeline · 3 updates
  1. investigating Apr 23, 2026, 06:52 AM UTC

    We have currently identified an issue with DC1 US Prod instance due to which customers may experience slow response time with one or more managers. We are working with Engineering team to fix the issue.

  2. monitoring Apr 23, 2026, 07:19 AM UTC

    We have fixed the issue and response time of all the managers in the DC1 US instance are good. We are monitoring the performance.

  3. resolved Apr 23, 2026, 11:59 AM UTC

    The incident has been resolved and response time has been consistently good in the DC1 US Prod instance for all the managers.

Read the full incident report →

Minor April 15, 2026

DC1 NL Prod : Slow processing of TLM API

Detected by Pingoru
Apr 15, 2026, 09:34 AM UTC
Resolved
Apr 15, 2026, 02:08 PM UTC
Duration
4h 34m
Affected: Trust Lifecycle Manager (Netherlands).
Timeline · 2 updates
  1. investigating Apr 15, 2026, 09:34 AM UTC

    We have received reports from a few customers that the TLM API of DC1 NL prod instance are processing slowly. We are actively troubleshooting the issue with the Engineering team to identify the cause.

  2. resolved Apr 15, 2026, 02:08 PM UTC

    The response time has improved and customers confirmed recovery.

Read the full incident report →

Critical March 18, 2026

NL | DigiCert Document Trust Manager | Signing unavailable

Detected by Pingoru
Mar 18, 2026, 03:00 PM UTC
Resolved
Mar 18, 2026, 04:35 PM UTC
Duration
1h 35m
Affected: Content Trust Manager (Netherlands)
Timeline · 3 updates
  1. investigating Mar 18, 2026, 03:00 PM UTC

    We are currently experiencing an issue where document signing requests are failing. Users attempting to sign documents will receive an error and signatures will not be applied. Our engineering team has been notified and is actively investigating the root cause.

  2. monitoring Mar 18, 2026, 03:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 18, 2026, 04:35 PM UTC

    The incident has been resolved and signings are going through fine.

Read the full incident report →

Major March 12, 2026

DigiCert PKI Platform 8 - Login issues

Detected by Pingoru
Mar 12, 2026, 04:42 AM UTC
Resolved
Mar 12, 2026, 05:30 AM UTC
Duration
47m
Affected: PKI Platform 8
Timeline · 3 updates
  1. investigating Mar 12, 2026, 04:42 AM UTC

    We are currently investigating an issue impacting the ability to log into DigiCert PKI Platform 8 via the PKI-Manager UI Portal. An update will be posted when available We apologize for the disruption while we work to restore operations.

  2. monitoring Mar 12, 2026, 04:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 12, 2026, 05:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 5, 2026

Digicert One Manager apps of NL instance not loading

Detected by Pingoru
Mar 05, 2026, 01:27 PM UTC
Resolved
Mar 05, 2026, 04:28 PM UTC
Duration
3h
Affected: Account Manager (Netherlands)Trust Lifecycle Manager (Netherlands).IoT Trust Manager (Netherlands)Software Trust Manager (Netherlands)Content Trust Manager (Netherlands)
Timeline · 6 updates
  1. investigating Mar 05, 2026, 01:27 PM UTC

    We are observing that the TLM page of DC1 NL prod instance not loading and we are investigating the issue with the relevant teams

  2. monitoring Mar 05, 2026, 01:44 PM UTC

    We are seeing recovery and the TLM page on Digicert One NL prod instance is loading fine now.

  3. investigating Mar 05, 2026, 02:01 PM UTC

    We are again observing that most of the manager apps in DC1 NL prod instance not loading and we are investigating the issue with Engineering team

  4. investigating Mar 05, 2026, 02:05 PM UTC

    We are continuing to investigate this issue.

  5. investigating Mar 05, 2026, 03:07 PM UTC

    We observe that apart from TLM, all other managers are now working fine. We continue to investigate the issue on the TLM of DC1 NL prod instance

  6. resolved Mar 05, 2026, 04:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2026

DigiCert Alert | Multi year orders

Detected by Pingoru
Feb 19, 2026, 11:28 AM UTC
Resolved
Feb 19, 2026, 07:47 PM UTC
Duration
8h 18m
Affected: CertCentral API (Global)CertCentral Console (Global)
Timeline · 3 updates
  1. investigating Feb 19, 2026, 11:28 AM UTC

    We are currently experiencing a technical problem with some of our accounts issuing Multi-year orders in CertCentral and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04793992 While we work to restore access to our Multi-year orders, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – DigiCert CertCentral Alert | Multi year orders 現在、 CertCentral はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04793992 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

  2. identified Feb 19, 2026, 01:21 PM UTC

    Update: We have identified and pushed through a workaround for customers that was impacted by the current SSL/TLS order validity limitation. Customers who were able to enroll orders greater than one year (up to the maximum allowed validity) previously, but are now unable to do so, may contact DigiCert Support with their details. Our team can assist in processing these requests through a temporary workaround while Engineering continues to investigate and implement a permanent fix. We will provide further updates as they become available.

  3. resolved Feb 19, 2026, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026

DigiCert Alert

Detected by Pingoru
Feb 12, 2026, 05:41 AM UTC
Resolved
Feb 12, 2026, 06:11 AM UTC
Duration
30m
Affected: CertCentral API (Global)Certificate Issuing Service (CIS).
Timeline · 5 updates
  1. investigating Feb 12, 2026, 05:41 AM UTC

    We are currently experiencing a technical problem with our system and are working to resolve the issue as quickly as possible. While we work to restore our sytem you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 現在,はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

  2. identified Feb 12, 2026, 05:57 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 06:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 12, 2026, 06:01 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 12, 2026, 06:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 2, 2026

DigiCert Alert Document Trust Manager Credentials Suspended

Detected by Pingoru
Feb 02, 2026, 01:03 PM UTC
Resolved
Feb 02, 2026, 03:16 PM UTC
Duration
2h 13m
Affected: Content Trust Manager (Switzerland)Content Trust Manager (Netherlands)
Timeline · 3 updates
  1. investigating Feb 02, 2026, 01:03 PM UTC

    We are currently experiencing a technical problem with our Document Trust Manager system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04768686 While we work to restore access to our Document Trust Manager, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – [Document Trust Manager Credentials Suspended] 現在、 Document Trust Manager はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 [04768686] 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

  2. monitoring Feb 02, 2026, 03:00 PM UTC

    We have identified the issue and applied a fix. We are monitoring the status and performance of the system post fix.

  3. resolved Feb 02, 2026, 03:16 PM UTC

    The incident has been resolved.

Read the full incident report →

Major January 22, 2026

DigiCert Alert - Digicert One Prod CH / DTM - Qualified Signatures not avaialable

Detected by Pingoru
Jan 22, 2026, 08:01 AM UTC
Resolved
Jan 22, 2026, 08:44 AM UTC
Duration
43m
Affected: Content Trust Manager (Switzerland)
Timeline · 4 updates
  1. investigating Jan 22, 2026, 08:01 AM UTC

    We are currently experiencing a technical problem with our CH instance of Digicert One Document Trust Manager system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# [04754430] While we work to restore access to our Switzerland instance of Digicert One Document Trust Manager, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – [Digicert One Prod CH / DTM - Qualified Signatures not avaialable] 現在、 [ENTER SYSTEM NAME HERE] はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 [04754430] 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

  2. identified Jan 22, 2026, 08:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 22, 2026, 08:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 22, 2026, 08:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 21, 2026

DigiCert Alert DigiCert One US not accessible

Detected by Pingoru
Jan 21, 2026, 04:55 PM UTC
Resolved
Jan 21, 2026, 05:17 PM UTC
Duration
21m
Affected: DigiCert ONE Console (Global)DigiCert Single Login Experience
Timeline · 3 updates
  1. investigating Jan 21, 2026, 04:55 PM UTC

    We are currently experiencing a technical problem with our DigiCert One US instance system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04753559 While we work to restore access to our DigiCert One US, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 –DigiCert One US not accessible 現在、 DigiCert One US not Accessible はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 [ENTER CASE# 04753559 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

  2. investigating Jan 21, 2026, 04:59 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 21, 2026, 05:17 PM UTC

    We are continuing to investigate this issue.

Read the full incident report →

Critical January 19, 2026

DigiCert Alert - CertCentral EU

Detected by Pingoru
Jan 19, 2026, 11:21 AM UTC
Resolved
Jan 19, 2026, 11:43 AM UTC
Duration
22m
Affected: CertCentral EU APICertCentral EU Console
Timeline · 3 updates
  1. investigating Jan 19, 2026, 11:21 AM UTC

    We are currently experiencing a technical problem with our CertCentral EU order enrollments and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04749618 While we work to restore access to our CertCentral EU order enrollments, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 –DigiCert Alert - CertCentral EU 現在、 CertCentral EU はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04749618 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

  2. monitoring Jan 19, 2026, 11:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 19, 2026, 11:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 18, 2025

CertCentral Discovery page not loading

Detected by Pingoru
Dec 18, 2025, 06:46 AM UTC
Resolved
Dec 18, 2025, 09:52 AM UTC
Duration
3h 5m
Affected: Discovery and Automation (Global)
Timeline · 3 updates
  1. identified Dec 18, 2025, 06:46 AM UTC

    We have identified an issue with Certcentral Discovery application and we are currently investigating the same.

  2. monitoring Dec 18, 2025, 07:21 AM UTC

    A fix has been implemented and we are monitoring the service.

  3. resolved Dec 18, 2025, 09:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2025

Issue with Dutch phone line

Detected by Pingoru
Nov 19, 2025, 11:08 AM UTC
Resolved
Nov 19, 2025, 02:48 PM UTC
Duration
3h 40m
Affected: Telephony System
Timeline · 2 updates
  1. identified Nov 19, 2025, 11:08 AM UTC

    The Dutch Support phoneline system is having issue and we are working to fix the same. We request all NL customers, including Lawyer Card customers, to reach out to support via email at [email protected], until the issue is resolved

  2. resolved Nov 19, 2025, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Document Trust Manager (Netherlands and Switzerland instances) timeout

Detected by Pingoru
Nov 12, 2025, 07:58 AM UTC
Resolved
Nov 13, 2025, 02:29 PM UTC
Duration
1d 6h
Affected: Content Trust Manager (Switzerland)Content Trust Manager (Netherlands)
Timeline · 3 updates
  1. investigating Nov 12, 2025, 07:58 AM UTC

    Document Signing applications using CSC endpoints are experiencing intermittent timeout during signing operations. We are investigating with cross-functional teams to identify the cause of the issue.

  2. monitoring Nov 12, 2025, 05:28 PM UTC

    A fix has been implemented and the signings are completed successfully without any timeouts.

  3. resolved Nov 13, 2025, 02:29 PM UTC

    All the affected customers confirmed that they are no more seeing timeouts during signing

Read the full incident report →

Notice November 11, 2025

DigiCert CertCentral Alert

Detected by Pingoru
Nov 11, 2025, 11:46 AM UTC
Resolved
Nov 11, 2025, 02:35 PM UTC
Duration
2h 49m
Affected: CertCentral API (Global)CertCentral Console (Global)digicert.com Login (Global)
Timeline · 4 updates
  1. investigating Nov 11, 2025, 11:46 AM UTC

    We are currently experiencing a technical problem with our CertCentral Global system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# 04666374 While we work to restore access to our CertCentral Global, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – DigiCert CertCentral Alert 現在、 DigiCert CertCentral Alert はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 04666374 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート

  2. monitoring Nov 11, 2025, 12:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 11, 2025, 12:23 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 11, 2025, 02:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 11, 2025

Primosign - Connection to primosign.quovadisglobal.com are failing with 500 error

Detected by Pingoru
Nov 11, 2025, 08:50 AM UTC
Resolved
Nov 11, 2025, 09:57 PM UTC
Duration
13h 6m
Affected: DSS-Engine Production
Timeline · 3 updates
  1. investigating Nov 11, 2025, 08:50 AM UTC

    This issue has been resolved.

  2. investigating Nov 11, 2025, 09:55 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 11, 2025, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 10, 2025

Primosign - SMS delivery issues

Detected by Pingoru
Nov 10, 2025, 09:35 AM UTC
Resolved
Nov 10, 2025, 04:24 PM UTC
Duration
6h 49m
Affected: DSS-Engine ProductionDSS-Engine Staging
Timeline · 3 updates
  1. investigating Nov 10, 2025, 09:35 AM UTC

    We have identified an issue connecting to one of our 3rd party SMS service provider due to a certificate update on their side. We have identified the cause and are working to fix the issue ASAP.

  2. monitoring Nov 10, 2025, 02:46 PM UTC

    The connectivity issue to our Primosign SMS provider has been resolved and we are monitoring the results.

  3. resolved Nov 10, 2025, 04:24 PM UTC

    Incident has been resolved

Read the full incident report →