DigiCert incident

DC1 NL instance STM Prod Customers encountering 500 errors while signing

Major Resolved View vendor source →

DigiCert experienced a major incident on May 11, 2026 affecting Software Trust Manager (Netherlands), lasting 7h 8m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 07:44 AM UTC
Resolved
May 11, 2026, 02:52 PM UTC
Duration
7h 8m
Detected by Pingoru
May 11, 2026, 07:44 AM UTC

Affected components

Software Trust Manager (Netherlands)

Update timeline

  1. identified May 11, 2026, 07:44 AM UTC

    We have identified an issue with one of our backend services of DC1 Software Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.

  2. monitoring May 11, 2026, 08:02 AM UTC

    We have fixed the issue with backend services of DC1 Software Trust Manager of NL Prod instance and are monitoring the performance.

  3. resolved May 11, 2026, 02:52 PM UTC

    The incident has been resolved.