DigiCert incident

DC1 NL Prod instance - Connectivity issues on the secondary network between DTM and DSE

Minor Resolved View vendor source →

DigiCert experienced a minor incident on May 19, 2026 affecting Document Trust Manager (Netherlands), lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 12:46 PM UTC
Resolved
May 19, 2026, 06:13 PM UTC
Duration
5h 27m
Detected by Pingoru
May 19, 2026, 12:46 PM UTC

Affected components

Document Trust Manager (Netherlands)

Update timeline

  1. investigating May 19, 2026, 12:46 PM UTC

    We have identified a connectivity issue with one of our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance. While most of the signing traffic is served through our primary network, customers using DTM with DSE may face issues during signing. We are currently investigating the underlying cause and working with cross-functional teams to resolve the issue.

  2. monitoring May 19, 2026, 01:30 PM UTC

    We have fixed the issue with our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance and we are monitoring the performance.

  3. resolved May 19, 2026, 06:13 PM UTC

    The issue has been resolved.