Resolved after 1 hour 39 minutes, affecting Agent Assist - Real-time call transcription and Agent Assist - Dynamic form completion and 1 more, on September 12, 2025.
The issue has been identified and a fix is being implemented.
Affected components
Agent Assist - Real-time call transcriptionAgent Assist - Dynamic form completionAgent Assist - AI Assist Chatbot
Update timeline
- investigating Sep 12, 2025, 08:42 AM UTC
We are currently investigating this issue.
- identified Sep 12, 2025, 08:45 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 12, 2025, 10:22 AM UTC
This incident has been resolved.
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