Diabolocom experienced a notice incident on January 21, 2026 affecting Voice Convergence to engage, lasting 17h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2026, 03:24 PM UTC
We are currently investigating this issue.
- resolved Jan 22, 2026, 08:46 AM UTC
Bonjour, Une alerte a été publiée hier sur notre page de statut, que nous souhaitions clarifier. Après analyse, cette alerte faisait suite à un comportement anormal identifié par nos systèmes, qui ne correspond finalement pas à un incident affectant nos services. Il s’agit d’un bug technique, actuellement en cours d’investigation par nos équipes. Les indicateurs de supervision sont restés normaux tout au long de la période concernée et aucun impact significatif n’a été observé pour nos clients. Par mesure de précaution, le sujet est traité en priorité afin d’en identifier précisément la cause et d’éviter toute fausse alerte à l’avenir. Nous vous remercions pour votre compréhension et restons disponibles si besoin. Cordialement, Hello, An alert was published yesterday on our status page, and we would like to provide some clarification. After further analysis, this alert was triggered by abnormal behavior detected by our systems, which ultimately did not correspond to an incident impacting our services. It is related to a technical bug that is currently under investigation by our teams. Monitoring indicators remained normal throughout the period, and no significant impact was observed for our customers. As a precautionary measure, this issue is being treated as a priority in order to identify its root cause and prevent similar false alerts in the future. Thank you for your understanding. Please do not hesitate to contact us if you have any questions.