Diabolocom incident

Call distribution issue: unexpected second agent insertion into active calls

Major Resolved View vendor source →
Started
Mar 11, 2026, 11:34 AM UTC
Resolved
Mar 11, 2026, 01:14 PM UTC
Duration
1h 39m
Detected by Pingoru
Mar 11, 2026, 11:34 AM UTC

Affected components

Voice - Inbound callsVoice - Inbound calls

Update timeline

  1. investigating Mar 11, 2026, 11:34 AM UTC

    Français : Nous enquêtons sur une anomalie de distribution automatique provoquant l'ajout inattendu d'un second agent en conférence sur un appel déjà actif. English: We are investigating an automated routing anomaly causing a second agent to be unexpectedly conferenced into an already active call.

  2. monitoring Mar 11, 2026, 12:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 11, 2026, 01:14 PM UTC

    This incident has been resolved.

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