Diabolocom incident
Call distribution issue: unexpected second agent insertion into active calls
Major Vendor's status page →
Resolved after 1 hour 39 minutes, affecting Voice - Inbound calls and Voice - Inbound calls, on March 11, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Voice - Inbound callsVoice - Inbound calls
Update timeline
- investigating Mar 11, 2026, 11:34 AM UTC
Français : Nous enquêtons sur une anomalie de distribution automatique provoquant l'ajout inattendu d'un second agent en conférence sur un appel déjà actif. English: We are investigating an automated routing anomaly causing a second agent to be unexpectedly conferenced into an already active call.
- monitoring Mar 11, 2026, 12:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2026, 01:14 PM UTC
This incident has been resolved.
Your product runs on more than Diabolocom
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services