Diabolocom incident

Total platform unavailability

Resolved after 36 minutes, affecting Support access, on December 3, 2025.

monitoring Dec 03, 2025, 09:45 AM UTC

We are continuing to monitor for any further issues.

Started
Dec 03, 2025, 09:11 AM UTC
Resolved
Dec 03, 2025, 09:47 AM UTC
Duration
36m
Detected by Pingoru
Dec 03, 2025, 09:11 AM UTC

Affected components

Support access

Update timeline

  1. investigating Dec 03, 2025, 09:22 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 03, 2025, 09:27 AM UTC

    We are continuing to investigate this issue.

  3. identified Dec 03, 2025, 09:28 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 03, 2025, 09:35 AM UTC

    A fix has been implemented and we are monitoring the results. Please note that you may need to log out and log back in to access WebRTC.

  5. monitoring Dec 03, 2025, 09:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Dec 03, 2025, 09:45 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Dec 03, 2025, 09:47 AM UTC

    This incident has been resolved.

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