Diabolocom experienced a critical incident on December 3, 2025 affecting Support access, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Support access
Update timeline
- investigating Dec 03, 2025, 09:22 AM UTC
We are currently investigating this issue.
- investigating Dec 03, 2025, 09:27 AM UTC
We are continuing to investigate this issue.
- identified Dec 03, 2025, 09:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 03, 2025, 09:35 AM UTC
A fix has been implemented and we are monitoring the results. Please note that you may need to log out and log back in to access WebRTC.
- monitoring Dec 03, 2025, 09:40 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 03, 2025, 09:45 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 03, 2025, 09:47 AM UTC
This incident has been resolved.