DevRev Outage History

We are pleased to inform you that the recent outage affecting the ap-south-1 region, has been fully resolved. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are now stable and functioning as expected.

This issue is now resolved. Recent tickets in the India region have fully synced into the reporting data, and dashboards, widgets, and analytics are now displaying complete and accurate ticket counts. As noted, no tickets were ever lost — your data remained safe throughout. Thank you for your patience.

This issue is now resolved. Workflows, event updates, SLAs, snap-ins, and webhook callbacks are processing normally, and the backlog has fully cleared. Thank you for your patience.

We are pleased to inform you that the issue affecting multiple DevRev APIs has been resolved. The service experienced downtime caused by an unexpected resource overload, but our team has taken the necessary steps to restore normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you continue to experience any issues or have concerns, please do not hesitate to contact us.

We are pleased to inform you that the recent issue causing the app and computer to become unresponsive has been successfully resolved. Our team identified and addressed the underlying cause to restore normal operation. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during the process. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have concerns, please do not hesitate to contact us.

We are pleased to inform you that the issue preventing views from loading has been resolved. Our team identified and addressed the underlying cause to restore normal service. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. The service is now stable, and you should experience no further issues. If you continue to encounter any problems, please don't hesitate to reach out to our support team. Thank you for being a valued customer.

We are pleased to inform you that the issue preventing users from Southern India region accessing the DevRev app has been resolved. The problem was identified and addressed promptly to restore normal access. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.

We are pleased to inform you that notification and webhook delivery is fully restored. The event backlog has been completely processed and delivery times are back to normal. No data was lost. We apologize for the inconvenience and thank you for your patience.

We are pleased to inform you that the recent AI surface response issue has been fully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to reach out to our support team. Thank you for your continued trust.

We are pleased to inform you that the issue preventing Plug Chat from loading in demo organizations has been successfully resolved. The problem was related to a temporary service disruption, which has now been addressed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to reach out to our support team. Thank you for your continued trust.

The delays with our internal service have been fully resolved. Our team identified and addressed the underlying issue, and all services are now operating normally. We appreciate your patience during this time.

The issue causing failures in creating discussions from emails has been resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you experience any further issues or have questions, please do not hesitate to contact our support team.

We are pleased to inform you that the issue with delays in SLA processing, notifications, and workflows for issue, ticket and conversation based events has been resolved. Note that though there were delays, no events were lost. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as intended. If you experience any further issues or have questions, please don't hesitate to reach out to our support team.

We are pleased to inform you that the issue with missing event timeline entries has been successfully resolved. The underlying cause has been addressed, and the system is now functioning as expected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is stable and reliable moving forward. If you experience any further issues or have questions, please don't hesitate to contact us.

We are pleased to inform you that the issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to fix the problem. Rest assured, the service is now stable and functioning as intended. If you experience any further issues or have concerns, please do not hesitate to contact us.

We are pleased to inform you that the S3 access issue in the us-east-1 region has been resolved. The problem was caused by a temporary access restriction, which has now been addressed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are stable and functioning normally. If you experience any further issues or have questions, please don't hesitate to contact us.

We are pleased to inform you that the issue with the Dynamo CDC Connector has been resolved. The connector was temporarily unavailable, but our team has taken the necessary steps to restore its functionality. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and operating normally. If you experience any further issues or have questions, please don't hesitate to contact us. Thank you for your continued trust.

We are pleased to inform you that the issue with the Schema Registry Connector has been resolved. The problem was caused by message size limits that temporarily affected the connector's operation. Our team has taken the necessary steps to address this, and the service is now stable and functioning normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, we are committed to maintaining a reliable service. If you experience any further issues, please do not hesitate to contact us.

After extensive review, we have published the RCA regarding this incident. https://app.devrev.ai/devrev/settings/knowledge-base/articles/ART-31901 Please reach out to support if you have any questions. Thank you for your patience while we did a deep dive on these lessons to ensure these incidents do not occur again.

We are pleased to inform you that the recent outage affecting DevRev services has been fully resolved. The issue, which temporarily impacted system availability, has been addressed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Thank you for your continued trust.

We are pleased to inform you that the reported issue has now been resolved. The concern you experienced has been thoroughly reviewed and addressed by our team. We apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the process. Rest assured, our service is now stable and functioning as expected. If you continue to experience any issues or have further questions, please don't hesitate to reach out to us. Thank you for being a valued customer.

We are pleased to report that the changes applied are working as expected and AirSyncs are operating normally.

We are pleased to announce we have not had any recurrence of these issues since 6:40 PM UTC and we have observed the impacted customers sending outbound emails successfully.

We are pleased to inform you that the recent unresponsiveness issue has been fully resolved. The underlying cause has been identified and addressed to restore normal service operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our team has taken steps to ensure the stability of the service moving forward. If you experience any further issues or have questions, please do not hesitate to contact us.\ \ The issue affected all of our agents and not only Computer.\ \ Time frame of the incident was from 2:26 PM UTC to 3:29 PM UTC.