Resolved after 2 hours 11 minutes, affecting US EAST (NORTH VIRGINIA) (Conversation and Ticket Management) and US EAST (NORTH VIRGINIA) (Workflows and Automations), on September 22, 2026.
We apologize for the disruption. The issue has been resolved, and incoming emails are now processing normally. All pending emails have been processed, and email-based conversations and tickets are functioning as expected.
Affected components
Update timeline
- investigating Sep 22, 2026, 09:53 AM UTC
We apologize for the disruption. We are investigating an issue preventing incoming emails from being processed. This affects all functionality that relies on inbound email, including email-based conversations and ticket creation. Our team is actively working to restore normal email processing.
- investigating Sep 22, 2026, 12:03 PM UTC
We apologise for the disruption. The issue preventing incoming emails from being processed has been fixed. Emails received during the incident are now being processed, and affected conversations and tickets are being created. We will provide another update once all pending emails have been processed.
- resolved Sep 22, 2026, 12:04 PM UTC
We apologize for the disruption. The issue has been resolved, and incoming emails are now processing normally. All pending emails have been processed, and email-based conversations and tickets are functioning as expected.
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