DevRev incident

Performance Degradation: Delayed Execution of Workflows (Timeline Comments & Events)

Resolved after 1 hour 19 minutes, affecting US EAST (NORTH VIRGINIA) (Application (app.devrev.ai)) and US EAST (NORTH VIRGINIA) (Timeline) and 1 more, on September 25, 2026.

resolved Sep 25, 2026, 08:45 AM UTC

The issue causing delays in processing timeline comments and event-based workflows has been fully resolved. All queued workflows have caught up, and execution times have returned to normal performance levels. Our team will continue to monitor system performance to ensure stability. Thank you for your patience.

Started
Sep 25, 2026, 07:26 AM UTC
Resolved
Sep 25, 2026, 08:45 AM UTC
Duration
1h 19m
Detected by Pingoru
Sep 25, 2026, 07:26 AM UTC

Affected components

US EAST (NORTH VIRGINIA) (Application (app.devrev.ai))US EAST (NORTH VIRGINIA) (Timeline)US EAST (NORTH VIRGINIA) (Workflows and Automations)US EAST (NORTH VIRGINIA) (Application (app.devrev.ai))US EAST (NORTH VIRGINIA) (Timeline)US EAST (NORTH VIRGINIA) (Conversation and Ticket Management)US EAST (NORTH VIRGINIA) (Workflows and Automations)

Update timeline

  1. investigating Sep 25, 2026, 07:26 AM UTC

    We are currently investigating an issue causing delayed execution for timeline comment and event-based workflows. Impacted workflows may experience latency before triggering. Our engineering team is actively working to resolve the issue and restore normal performance. We sincerely apologize for any inconvenience or operational disruption this may cause, and we will post updates as new information becomes available.

  2. resolved Sep 25, 2026, 08:45 AM UTC

    The issue causing delays in processing timeline comments and event-based workflows has been fully resolved. All queued workflows have caught up, and execution times have returned to normal performance levels. Our team will continue to monitor system performance to ensure stability. Thank you for your patience.

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