DevRev experienced a minor incident on September 25, 2026 affecting ASIA PACIFIC (SINGAPORE) (Application (app.devrev.ai)) and ASIA PACIFIC (SINGAPORE) (Conversation and Ticket Management) and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2026, 07:26 AM UTC
We are currently investigating an issue causing delayed execution for timeline comment and event-based workflows. Impacted workflows may experience latency before triggering. Our engineering team is actively working to resolve the issue and restore normal performance. We sincerely apologize for any inconvenience or operational disruption this may cause, and we will post updates as new information becomes available.
- resolved Sep 25, 2026, 08:45 AM UTC
The issue causing delays in processing timeline comments and event-based workflows has been fully resolved. All queued workflows have caught up, and execution times have returned to normal performance levels. Our team will continue to monitor system performance to ensure stability. Thank you for your patience.