DevRev incident

Increased Email Delivery latencies for AP-South Region

Resolved on October 27, 2026, affecting section-114184 (Application (app.devrev.ai)) and section-114184 (Conversation and Ticket Management) and 1 more.

resolved Oct 27, 2026, 08:41 AM UTC

We apologise for the disruption. The issue has been resolved, and incoming emails are now processing normally. All pending emails have been processed, and email-based conversations and tickets are functioning as expected.

Started
Oct 27, 2026, 06:00 AM UTC
Resolved
Oct 27, 2026, 06:00 AM UTC
Duration
–
Detected by Pingoru
Oct 27, 2026, 06:00 AM UTC

Affected components

section-114184 (Application (app.devrev.ai))section-114184 (Conversation and Ticket Management)section-114184 (Workflows and Automations)

Update timeline

  1. investigating Oct 27, 2026, 06:00 AM UTC

    We are currently experiencing increased latencies in the AP-South region, causing delays with email deliveries and may also be affecting some application performance. Our team is actively working to resolve the issue and restore normal service. We appreciate your patience and will provide updates as soon as possible.

  2. investigating Oct 27, 2026, 07:33 AM UTC

    We are currently experiencing increased latencies in the AP-South region, causing delays with email deliveries and may also be affecting some application performance. Our team is actively working to resolve the issue and restore normal service. We appreciate your patience and will provide updates as soon as possible.

  3. resolved Oct 27, 2026, 08:41 AM UTC

    We apologise for the disruption. The issue has been resolved, and incoming emails are now processing normally. All pending emails have been processed, and email-based conversations and tickets are functioning as expected.

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