DevRev incident

Elevated API latency in the India region

Resolved after 36 minutes, affecting section-114184 (API (api.devrev.ai)) and section-114184 (Computer) and 1 more, on September 13, 2026.

resolved Sep 13, 2026, 04:07 AM UTC

We have resolved the incident affecting API performance in the India (Mumbai) region. Our engineering team identified and mitigated the root cause, and all systems are now operating normally. We apologize for the disruption and appreciate your patience.

Started
Sep 13, 2026, 03:31 AM UTC
Resolved
Sep 13, 2026, 04:07 AM UTC
Duration
36m
Detected by Pingoru
Sep 13, 2026, 03:31 AM UTC

Affected components

section-114184 (API (api.devrev.ai))section-114184 (Computer)section-275201 (Application (app.devrev.ai))section-275201 (API (api.devrev.ai))section-275201 (Computer)section-114184 (Application (app.devrev.ai))section-114184 (Computer)section-275201 (Application (app.devrev.ai))section-275201 (API (api.devrev.ai))section-275201 (Computer)

Update timeline

  1. investigating Sep 13, 2026, 03:31 AM UTC

    We're currently investigating elevated latency and intermittent timeouts affecting some API requests and in-app experiences for customers hosted in the India (Mumbai) region. You may notice slower page loads, delayed API responses, or occasional timeouts in chat and support workflows. Our engineering team has identified the likely cause and is actively working on mitigation. We apologize for the inconvenience and will post an update as soon as we have more information.

  2. resolved Sep 13, 2026, 04:07 AM UTC

    We have resolved the incident affecting API performance in the India (Mumbai) region. Our engineering team identified and mitigated the root cause, and all systems are now operating normally. We apologize for the disruption and appreciate your patience.

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