DevRev experienced a minor incident on September 13, 2026 affecting ASIA PACIFIC (SINGAPORE) (Application (app.devrev.ai)) and ASIA PACIFIC (SINGAPORE) (API (api.devrev.ai)) and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2026, 03:31 AM UTC
We're currently investigating elevated latency and intermittent timeouts affecting some API requests and in-app experiences for customers hosted in the India (Mumbai) region. You may notice slower page loads, delayed API responses, or occasional timeouts in chat and support workflows. Our engineering team has identified the likely cause and is actively working on mitigation. We apologize for the inconvenience and will post an update as soon as we have more information.
- investigating Sep 13, 2026, 03:44 AM UTC
We're currently investigating elevated latency and intermittent timeouts affecting some API requests and in-app experiences for customers hosted in the India (Mumbai) region. You may notice slower page loads, delayed API responses, or occasional timeouts in chat and support workflows. Our engineering team has identified the likely cause and is actively working on mitigation. We apologize for the inconvenience and will post an update as soon as we have more information.
- resolved Sep 13, 2026, 04:07 AM UTC
We have resolved the incident affecting API performance in the India (Mumbai) region. Our engineering team identified and mitigated the root cause, and all systems are now operating normally. We apologize for the disruption and appreciate your patience.