Deskpro Outage History

Deskpro partial outage · 1 active incident View live status →

Deskpro had 10 outages in the last 2 years totaling 134h 25m of downtime — averaging 0.4 incidents per month.

There were 10 Deskpro outages since July 27, 2025 totaling 134h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.deskprostatus.com

Major May 7, 2026

Inbound Voice Calls Not Alerting Agents

Detected by Pingoru
May 07, 2026, 09:13 AM UTC
Resolved
May 07, 2026, 03:22 PM UTC
Duration
6h 8m
Affected: Agent Interface
Timeline · 3 updates
  1. investigating May 07, 2026, 09:13 AM UTC

    A subset of customers on Deskpro Cloud are experiencing issues with inbound calls not alerting agents. We are currently investigating this issue.

  2. monitoring May 07, 2026, 09:56 AM UTC

    We have identified the cause and applied a configuration fix to all affected customers. Inbound call alerting is now restored. We are monitoring to confirm full resolution.

  3. resolved May 07, 2026, 03:22 PM UTC

    Inbound call alerting has been restored for all affected customers.

Read the full incident report →

Minor April 23, 2026

Delayed email processing

Detected by Pingoru
Apr 23, 2026, 05:40 PM UTC
Resolved
Apr 23, 2026, 10:32 PM UTC
Duration
4h 52m
Affected: Incoming Email
Timeline · 3 updates
  1. investigating Apr 23, 2026, 05:40 PM UTC

    A subset of customers on Deskpro Cloud are experiencing delays for incoming emails. We are currently investigating this issue.

  2. monitoring Apr 23, 2026, 08:12 PM UTC

    A fix has been implemented and delayed messages will start being reprocessed.

  3. resolved Apr 23, 2026, 10:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 27, 2026

Degraded performance with search functionality

Detected by Pingoru
Mar 27, 2026, 12:38 PM UTC
Resolved
Mar 30, 2026, 10:49 AM UTC
Duration
2d 22h
Affected: Agent Interface
Timeline · 6 updates
  1. identified Mar 27, 2026, 12:38 PM UTC

    We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.

  2. identified Mar 27, 2026, 03:32 PM UTC

    A large number of changes have accumulated that require indexing, causing our processor to fall behind. We've added additional resources to increase throughput and are actively processing the backlog.

  3. monitoring Mar 27, 2026, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 27, 2026, 04:34 PM UTC

    Progress has been made working through the backlog. The additional resource is still up and we will continue to monitor progress.

  5. monitoring Mar 27, 2026, 05:15 PM UTC

    The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.

  6. resolved Mar 30, 2026, 10:49 AM UTC

    After monitoring over the weekend, this incident has been resolved.

Read the full incident report →

Minor February 6, 2026

Service disruption

Detected by Pingoru
Feb 06, 2026, 01:54 PM UTC
Resolved
Feb 06, 2026, 03:50 PM UTC
Duration
1h 55m
Affected: Admin InterfaceAgent InterfaceUser Interface / PortalReports InterfaceBilling InterfaceAPIIncoming EmailOutgoing Email
Timeline · 4 updates
  1. investigating Feb 06, 2026, 01:54 PM UTC

    We are currently investigating an issue affecting access to our service. Some users may experience intermittent availability or slower response times. Our team is actively working to identify the cause and restore full service as quickly as possible.

  2. investigating Feb 06, 2026, 01:55 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 06, 2026, 03:14 PM UTC

    Usual service restored & monitoring situation.

  4. resolved Feb 06, 2026, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2026

Gateway timeout

Detected by Pingoru
Jan 08, 2026, 08:52 AM UTC
Resolved
Jan 08, 2026, 09:54 AM UTC
Duration
1h 1m
Affected: Admin InterfaceAgent InterfaceUser Interface / PortalAPI
Timeline · 5 updates
  1. investigating Jan 08, 2026, 08:52 AM UTC

    We are currently investigating a gateway timeout issue affecting a subset of customers.

  2. investigating Jan 08, 2026, 08:58 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 08, 2026, 08:59 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jan 08, 2026, 09:09 AM UTC

    We have identified the gateway timeout issue affected customers on a specific cloud region. Whilst we continue to investigate we can see sites have recovered and are monitoring the situation.

  5. resolved Jan 08, 2026, 09:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 10, 2025

Degraded Service

Detected by Pingoru
Dec 10, 2025, 08:39 AM UTC
Resolved
Dec 10, 2025, 11:10 AM UTC
Duration
2h 31m
Timeline · 3 updates
  1. monitoring Dec 10, 2025, 08:39 AM UTC

    We’ve identified an issue affecting service availability and are actively implementing a fix. Normal operation is expected to return soon, and we will provide updates as recovery progresses.

  2. monitoring Dec 10, 2025, 08:50 AM UTC

    Normal service has now been restored, and we are continuing to monitor.

  3. resolved Dec 10, 2025, 11:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 24, 2025

Degraded Agent Login

Detected by Pingoru
Nov 24, 2025, 11:50 AM UTC
Resolved
Nov 24, 2025, 08:25 PM UTC
Duration
8h 35m
Affected: Agent Interface
Timeline · 3 updates
  1. investigating Nov 24, 2025, 11:50 AM UTC

    We’re aware that some customers’ agents are unable to log in. Our team is actively investigating the issue. In the meantime, performing a hard refresh and clearing your browser cache may help resolve the problem.

  2. monitoring Nov 24, 2025, 04:27 PM UTC

    The earlier issues affecting agent logins have now been resolved. All services are operating normally, and we’re continuing to monitor to ensure stability.

  3. resolved Nov 24, 2025, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Issues at Cloudflare are causing intermittent connectivity problems

Detected by Pingoru
Nov 18, 2025, 12:46 PM UTC
Resolved
Nov 18, 2025, 03:04 PM UTC
Duration
2h 17m
Affected: Admin InterfaceAgent InterfaceUser Interface / PortalReports InterfaceBilling InterfaceAPIIncoming Email
Timeline · 3 updates
  1. monitoring Nov 18, 2025, 12:46 PM UTC

    Cloudflare, a service provider used all over the world including by Deskpro, is having global network issues. This is causing intermittent issues accessing Deskpro and performing certain functions (e.g. downloading attachments), as well as APIs required by third-party services (e.g. telephony services, SMS, WhatsApp). Cloudflare is aware of the problem and service is recovering. You can follow along here: https://www.cloudflarestatus.com/

  2. monitoring Nov 18, 2025, 01:12 PM UTC

    Cloudflare report that they have identified the problem and that a fix is being implemented.

  3. resolved Nov 18, 2025, 03:04 PM UTC

    Cloudflare report that the issue has been resolved. Normal service should be fully restored. If you continue to experience any issues, please reach out to [email protected].

Read the full incident report →

Notice October 1, 2025

Degraded Outbound Voice Call Functionality

Detected by Pingoru
Oct 01, 2025, 10:00 AM UTC
Resolved
Oct 02, 2025, 05:44 PM UTC
Duration
1d 7h
Timeline · 3 updates
  1. investigating Oct 02, 2025, 08:59 AM UTC

    We are aware of an issue causing degraded performance with outbound voice calls, affecting some customers. Our team is currently investigating and working to resolve the problem.

  2. monitoring Oct 02, 2025, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2025

Degraded Service for Voice and WhatsApp Users

Detected by Pingoru
Jul 27, 2025, 05:54 PM UTC
Resolved
Jul 27, 2025, 11:01 PM UTC
Duration
5h 7m
Affected: Agent InterfaceBilling Interface
Timeline · 3 updates
  1. identified Jul 27, 2025, 05:54 PM UTC

    Some customers may experience issues with Voice and WhatsApp, and the Billing page may not load correctly. This stems from an ongoing problem with a third-party service we rely on. We've identified the cause and are actively monitoring the situation while also exploring potential workarounds to reduce impact. Updates will follow as we learn more.

  2. monitoring Jul 27, 2025, 09:08 PM UTC

    Service from the third-party provider is being restored. Error rates are dropping as systems come back online. The situation is currently stable, and we’re actively monitoring for any changes.

  3. resolved Jul 27, 2025, 11:01 PM UTC

    This incident has been resolved.

Read the full incident report →