Deputy incident

Unable to load legacy reports - Enterprise Accounts Only

Minor Resolved View vendor source →

Deputy experienced a minor incident on July 11, 2025 affecting Deputy - USA and Deputy - AU and 1 more component, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2025, 05:03 AM UTC
Resolved
Jul 11, 2025, 07:50 AM UTC
Duration
2h 46m
Detected by Pingoru
Jul 11, 2025, 05:03 AM UTC

Affected components

Deputy - USADeputy - AUDeputy - UK

Update timeline

  1. investigating Jul 11, 2025, 05:03 AM UTC

    We are currently investigating reports of customers not being able to access legacy reporting within Deputy

  2. identified Jul 11, 2025, 05:08 AM UTC

    The issue has been identified and we are working on a fix. The issue only affects legacy reports on Enterprise accounts.

  3. identified Jul 11, 2025, 06:07 AM UTC

    We continue to work on a fix. We plan to provide a further update at 1700 AEST if there are no further changes.

  4. identified Jul 11, 2025, 07:00 AM UTC

    We are still continuing to work on a fix. We expect our next update to be at 1900 AEST if there are no further changes.

  5. monitoring Jul 11, 2025, 07:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 11, 2025, 07:50 AM UTC

    This incident has been resolved.