Deputy Outage History

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Pingoru has recorded 51 incidents for Deputy: 21 in the last 12 months and 3 in the last 90 days.

Source: status.deputy.com

51incidents recorded
21last 12 months
3last 90 days
4 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Deputy in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026312 of 720 (2%)
May 202611 of 744 (0%)
June 202605 of 720 (1%)
July 202625 of 744 (1%)
August 202623 of 744 (0%)
September 202600 of 720 (0%)
October 202613 of 593 (0%)

Incidents, newest first

Notice August 18, 2025 Unable to review and approve onboarding forms 10h 35m Deputy - USA

Started Aug 18, 2025, 08:23 PM UTC· resolved Aug 19, 2025, 06:58 AM UTC

  1. investigating Aug 18, 2025, 08:23 PM UTC

    We are currently investigating reports of being unable to review and approve onboarding forms.

  2. identified Aug 18, 2025, 11:50 PM UTC

    The cause of the issue has been identified and a fix is in progress.

  3. identified Aug 19, 2025, 03:52 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 19, 2025, 06:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 19, 2025, 06:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 7, 2025 Reports not loading for EU customers 1h 34m Deputy - UK

Started Aug 07, 2025, 07:52 AM UTC· resolved Aug 07, 2025, 09:27 AM UTC

  1. investigating Aug 07, 2025, 07:52 AM UTC

    We are investigating Analytics reports aren't loading in the EU region

  2. identified Aug 07, 2025, 08:48 AM UTC

    The issue has been identified and a fix has been implemented.

  3. monitoring Aug 07, 2025, 08:53 AM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Aug 07, 2025, 09:27 AM UTC

    This issue is now resolved

Read the full incident report →

Major August 6, 2025 Unable to export timesheets to Gusto 3h 41m Deputy - USA

Started Aug 06, 2025, 11:46 PM UTC· resolved Aug 07, 2025, 03:28 AM UTC

  1. investigating Aug 06, 2025, 11:46 PM UTC

    We are currently investigating reports of being unable to export to timesheets to Gusto with 25+ employees

  2. identified Aug 07, 2025, 12:01 AM UTC

    The issue has been identified and we're implementing a fix

  3. identified Aug 07, 2025, 01:17 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 07, 2025, 01:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 07, 2025, 03:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 6, 2025 Unable to approve and discard timesheets 3h 53m Deputy - USA, Deputy - AU, Deputy - UK

Started Aug 06, 2025, 06:00 AM UTC· resolved Aug 06, 2025, 09:54 AM UTC

  1. investigating Aug 06, 2025, 06:00 AM UTC

    We are currently investigating reports of being unable to approve and discard timesheets

  2. identified Aug 06, 2025, 06:19 AM UTC

    The cause of the issue has been identified and a fix for this is in progress

  3. identified Aug 06, 2025, 06:53 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 06, 2025, 07:53 AM UTC

    We have identified the issue, and a fix is being implemented.

  5. monitoring Aug 06, 2025, 08:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 06, 2025, 09:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 28, 2025 Unable to access Deputy 32m Deputy - AU

Started Jul 28, 2025, 01:53 AM UTC· resolved Jul 28, 2025, 02:25 AM UTC

  1. investigating Jul 28, 2025, 01:53 AM UTC

    We're investigating reports of customers not being able to access Deputy within the APAC region.

  2. monitoring Jul 28, 2025, 02:10 AM UTC

    Access to Deputy has been restored. We are continuing to monitor.

  3. resolved Jul 28, 2025, 02:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 11, 2025 Unable to load legacy reports - Enterprise Accounts Only 2h 46m Deputy - USA, Deputy - AU, Deputy - UK

Started Jul 11, 2025, 05:03 AM UTC· resolved Jul 11, 2025, 07:50 AM UTC

  1. investigating Jul 11, 2025, 05:03 AM UTC

    We are currently investigating reports of customers not being able to access legacy reporting within Deputy

  2. identified Jul 11, 2025, 05:08 AM UTC

    The issue has been identified and we are working on a fix. The issue only affects legacy reports on Enterprise accounts.

  3. identified Jul 11, 2025, 06:07 AM UTC

    We continue to work on a fix. We plan to provide a further update at 1700 AEST if there are no further changes.

  4. identified Jul 11, 2025, 07:00 AM UTC

    We are still continuing to work on a fix. We expect our next update to be at 1900 AEST if there are no further changes.

  5. monitoring Jul 11, 2025, 07:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 11, 2025, 07:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 7, 2025 No Timesheet data between Date Range error 9m Deputy - AU

Started Jul 07, 2025, 06:00 AM UTC· resolved Jul 07, 2025, 06:10 AM UTC

  1. investigating Jul 07, 2025, 06:00 AM UTC

    We are currently investigating reports of "No timesheet data between Date Range" errors being reported by Deputy Payroll Customers

  2. resolved Jul 07, 2025, 06:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 19, 2025 Location Managers Unable to Approve Timesheets via Mobile App (Android) 14h 43m

Started Jun 19, 2025, 09:43 AM UTC· resolved Jun 20, 2025, 12:27 AM UTC

  1. investigating Jun 19, 2025, 09:43 AM UTC

    We are currently investigating this issue

  2. identified Jun 19, 2025, 11:17 AM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Jun 19, 2025, 11:40 PM UTC

    A fix has been implemented and is available on the Google Play Store. Please update your Deputy Android app to version 25.23.1.

  4. resolved Jun 20, 2025, 12:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 13, 2025 Unable to Access Deputy from IP Address in Spain 7d 5h

Started May 13, 2025, 04:21 PM UTC· resolved May 20, 2025, 09:31 PM UTC

  1. investigating May 13, 2025, 04:21 PM UTC

    We are aware that some customers are currently unable to access Deputy. Our systems are not blocking any traffic from Spain, and we believe the issue may be related to outbound traffic from Spain to Deputy. We are actively investigating the situation and seeking further clarity.

  2. identified May 13, 2025, 08:07 PM UTC

    We are aware that some customers are currently unable to access Deputy. Our systems are not blocking any traffic from Spain, and we believe the issue may be related to outbound traffic from Spain to Deputy. We are actively investigating the situation and seeking further clarity.

  3. investigating May 14, 2025, 08:55 AM UTC

    Deputy’s service delivery is supported by Fastly’s Edge CDN platform. We are aware that some customers in Spain may be unable to connect to Deputy due to ISP-level blocks on certain Fastly IP addresses. If you are experiencing connectivity issues, please visit www.fastly-debug.com, and follow the instructions provided. Then, share the results with [email protected]. Deputy is working closely with Fastly, who will endeavour to resolve the matter directly with the ISP We appreciate your patience as we work with Fastly to resolve this.

  4. resolved May 20, 2025, 09:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2025 Android users unable to access the schedule tab on the mobile app 3h 8m Deputy - USA, Deputy - AU, Deputy - UK

Started Apr 22, 2025, 11:02 AM UTC· resolved Apr 22, 2025, 02:11 PM UTC

  1. investigating Apr 22, 2025, 11:02 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 22, 2025, 11:02 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 22, 2025, 12:19 PM UTC

    The issue has been identified, and a fix is being implemented.

  4. monitoring Apr 22, 2025, 12:25 PM UTC

    A fix has been implemented, and we are monitoring the results

  5. resolved Apr 22, 2025, 02:11 PM UTC

    The incident has now been resolved.

Read the full incident report →

Critical April 10, 2025 Unable to Login 58m Login Services, Deputy - USA, Deputy - AU, Deputy - UK

Started Apr 10, 2025, 02:10 AM UTC· resolved Apr 10, 2025, 03:08 AM UTC

  1. investigating Apr 10, 2025, 02:10 AM UTC

    We're investigating reports of not being able to log into Deputy and 504 errors being shown to end users

  2. investigating Apr 10, 2025, 02:14 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 10, 2025, 02:23 AM UTC

    We're seeing the Deputy platform recover and currently monitoring the system

  4. resolved Apr 10, 2025, 03:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 26, 2025 Unable to export timesheets within the Deputy Platform 4h 2m Deputy - USA, Deputy - AU, Deputy - UK

Started Mar 26, 2025, 02:33 AM UTC· resolved Mar 26, 2025, 06:36 AM UTC

  1. investigating Mar 26, 2025, 02:33 AM UTC

    We are currently investigating reports of not being able to export within the Deputy Platform, or limited exporting occuring.

  2. identified Mar 26, 2025, 03:57 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 26, 2025, 06:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 26, 2025, 06:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 20, 2025 MYOB Payroll Export (Desktop) 3h 8m Deputy - USA, Deputy - AU, Deputy - UK

Started Mar 20, 2025, 12:32 AM UTC· resolved Mar 20, 2025, 03:41 AM UTC

  1. investigating Mar 20, 2025, 12:32 AM UTC

    We are currently investigating reports of customers not being able to export to MYOB Payroll (Desktop)

  2. identified Mar 20, 2025, 12:50 AM UTC

    We have identified the issue and are working on a fix.

  3. monitoring Mar 20, 2025, 03:05 AM UTC

    A fix has been implemented, and we're monitoring. If you are still seeing issues with MYOB Payroll (Desktop) please contact Technical Support via [email protected]

  4. resolved Mar 20, 2025, 03:41 AM UTC

    The fix has been deployed and services has been restored

Read the full incident report →

Major February 10, 2025 Support Access not available 3h 58m Deputy - USA, Deputy - AU, Deputy - UK

Started Feb 10, 2025, 11:15 PM UTC· resolved Feb 11, 2025, 03:14 AM UTC

  1. investigating Feb 10, 2025, 11:15 PM UTC

    We are currently investigating reports of not being able to enable Support Access within the Deputy product.

  2. identified Feb 11, 2025, 12:11 AM UTC

    We have identified the cause of this issue and are working on a fix.

  3. monitoring Feb 11, 2025, 02:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 11, 2025, 03:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 10, 2024 503 errors when using Deputy in AU region 2h 29m Deputy - AU

Started Dec 10, 2024, 04:58 AM UTC· resolved Dec 10, 2024, 07:28 AM UTC

  1. investigating Dec 10, 2024, 04:58 AM UTC

    We're currently investigating further reports of 503 errors when using Deputy in the AU region

  2. monitoring Dec 10, 2024, 05:53 AM UTC

    A fix has been implemented and we are monitoring the results. If you're still experiencing this issue, please refresh your browser

  3. resolved Dec 10, 2024, 07:28 AM UTC

    This incident has been resolved. If you're still experiencing 503 errors, please refresh your browser

Read the full incident report →

Major November 19, 2024 Deputy not loading 2h 17m Deputy - AU

Started Nov 19, 2024, 01:36 AM UTC· resolved Nov 19, 2024, 03:53 AM UTC

  1. investigating Nov 19, 2024, 01:36 AM UTC

    We are currently investigating reports of Deputy not loading

  2. investigating Nov 19, 2024, 01:39 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 19, 2024, 02:11 AM UTC

    We have identified the issue and are currently working on a fix

  4. monitoring Nov 19, 2024, 03:17 AM UTC

    We have implemented a fix and are monitoring recovery

  5. resolved Nov 19, 2024, 03:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2024 Timesheet 2.0 slow loading and changes failing to update 5h 18m Deputy - AU

Started Nov 18, 2024, 12:47 AM UTC· resolved Nov 18, 2024, 06:05 AM UTC

  1. investigating Nov 18, 2024, 12:47 AM UTC

    We're currently investigating an issue with the Timesheet 2.0 experience. Customers may see that changes made to timesheets may not be updated and slow loading times.

  2. identified Nov 18, 2024, 01:06 AM UTC

    We've identified the issue and are working on a fix.

  3. monitoring Nov 18, 2024, 03:00 AM UTC

    We have implemented a fix and are monitoring the results.

  4. monitoring Nov 18, 2024, 03:42 AM UTC

    We continue to monitor as we roll out additional changes to the system.

  5. resolved Nov 18, 2024, 06:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 11, 2024 Document Uploads Missing 2h 11m Deputy - USA, Deputy - UK

Started Nov 11, 2024, 10:38 PM UTC· resolved Nov 12, 2024, 12:50 AM UTC

  1. investigating Nov 11, 2024, 10:38 PM UTC

    We are currently investigating reports of an issue impacting Deputy HR Documents uploaded against employees' profiles for US and UK customers

  2. identified Nov 11, 2024, 11:10 PM UTC

    We have identified the issue and are working on a fix.

  3. monitoring Nov 11, 2024, 11:55 PM UTC

    A fix has been deployed, and we are monitoring the results.

  4. resolved Nov 12, 2024, 12:50 AM UTC

    This incident has been resolved.

Read the full incident report →