Deputy had 48 outages in the last 2 years totaling 293h 28m of downtime — averaging 2 incidents per month.
There were 48 Deputy outages since May 28, 2024 totaling 293h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating reports of "No timesheet data between Date Range" errors being reported by Deputy Payroll Customers
This incident has been resolved.
We are currently investigating this issue
The issue has been identified, and a fix is being implemented.
A fix has been implemented and is available on the Google Play Store. Please update your Deputy Android app to version 25.23.1.
This incident has been resolved.
We are aware that some customers are currently unable to access Deputy. Our systems are not blocking any traffic from Spain, and we believe the issue may be related to outbound traffic from Spain to Deputy. We are actively investigating the situation and seeking further clarity.
We are aware that some customers are currently unable to access Deputy. Our systems are not blocking any traffic from Spain, and we believe the issue may be related to outbound traffic from Spain to Deputy. We are actively investigating the situation and seeking further clarity.
Deputy’s service delivery is supported by Fastly’s Edge CDN platform. We are aware that some customers in Spain may be unable to connect to Deputy due to ISP-level blocks on certain Fastly IP addresses. If you are experiencing connectivity issues, please visit www.fastly-debug.com, and follow the instructions provided. Then, share the results with [email protected]. Deputy is working closely with Fastly, who will endeavour to resolve the matter directly with the ISP We appreciate your patience as we work with Fastly to resolve this.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified, and a fix is being implemented.
A fix has been implemented, and we are monitoring the results
The incident has now been resolved.
We're investigating reports of not being able to log into Deputy and 504 errors being shown to end users
We are continuing to investigate this issue.
We're seeing the Deputy platform recover and currently monitoring the system
This incident has been resolved.
We are currently investigating reports of not being able to export within the Deputy Platform, or limited exporting occuring.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of customers not being able to export to MYOB Payroll (Desktop)
We have identified the issue and are working on a fix.
A fix has been implemented, and we're monitoring. If you are still seeing issues with MYOB Payroll (Desktop) please contact Technical Support via [email protected]
The fix has been deployed and services has been restored
We are currently investigating reports of not being able to enable Support Access within the Deputy product.
We have identified the cause of this issue and are working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating further reports of 503 errors when using Deputy in the AU region
A fix has been implemented and we are monitoring the results. If you're still experiencing this issue, please refresh your browser
This incident has been resolved. If you're still experiencing 503 errors, please refresh your browser
We are currently investigating reports of Deputy not loading
We are continuing to investigate this issue.
We have identified the issue and are currently working on a fix
We have implemented a fix and are monitoring recovery
This incident has been resolved.
We're currently investigating an issue with the Timesheet 2.0 experience. Customers may see that changes made to timesheets may not be updated and slow loading times.
We've identified the issue and are working on a fix.
We have implemented a fix and are monitoring the results.
We continue to monitor as we roll out additional changes to the system.
This incident has been resolved.
We are currently investigating reports of an issue impacting Deputy HR Documents uploaded against employees' profiles for US and UK customers
We have identified the issue and are working on a fix.
A fix has been deployed, and we are monitoring the results.
This incident has been resolved.
We are currently aware of a performance issue impacting our downgrading service, we are currently investigating this.
This incident has been resolved.
We're currently investigating reports where parts of the platform may currently not load
We have found the cause of the errors and working on a fix
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue that may have caused incorrect times when copying a shift on October 2nd and 3rd
We are continuing to investigate this issue.
We have resolved this issue and all shifts created with the 'Copy Shift' feature moving forward will be created as expected. We are continuing to investigate impacted shifts that were created using the 'Copy Shift' feature on 2 - 3 October 2024.
Available balance appears “0” to managers (+ above) viewing employee profiles, as soon as a leave request is submitted and approved, regardless of value. We are currently investigating this issue further.
This issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring on the results
This incident has now resolved
We are currently investigating the reported issues and we will provide further updates shortly.
The issue has been identified and we are working on a fix
A fix has been implemented and we are monitoring the results
The incident is now resolved
We are currently investigating this issue further
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of issue with the ability to export schedules to an Excel (.xls) and we are currently investigating further.
We have identified the issue and we are now implementing a fix
The fix has been implemented and we are monitoring the results.
The fix has been implemented and we are monitoring the results.
This issue is now resolved
We are currently investigating an issue related to timesheet dates showing incorrectly. Our engineering teams are working to identify and resolve the cause of this issue.
We've identified the cause of the problem and are working on the fix
A fix has been implemented and we are monitoring the results.
This issue has been resolved.
We have identified an intermittent issue with our Square integration. We are working to identify and resolve the cause of this issue. Some sales data may not be syncing at this time.
We've identified the cause of the problem and are working on the fix
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue regarding scheduling certain employees that have a defined work period.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This issue has been resolved.
We are currently investigating reports of 500 errors being shown when we authorise third-party applications with Deputy, such as payroll apps. This also appears to occur if previous authorisations into Deputy have expired and third parties apps are trying to renew. You may see connections not currently working when trying to connect.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.