Resolved after 4 hours 58 minutes, on April 23, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Apr 23, 2026, 01:47 AM UTC
We're aware of an issue where customers cannot connect to Xero from Deputy. We are currently investigating this issue.
- identified Apr 23, 2026, 02:30 AM UTC
We've identified the cause of the connection issue between Deputy and Xero, which is intermittently preventing some customers from connecting Xero or reauthorizing an existing connection. We're actively working with the Xero team, and a fix is being applied on their side.
- monitoring Apr 23, 2026, 05:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 06:45 AM UTC
This incident has been resolved.
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