Deputy incident

504 error - Gateway timeout

Critical Resolved View vendor source →

Deputy experienced a critical incident on September 1, 2025 affecting Login Services and Deputy - USA and 1 more component, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 04:44 AM UTC
Resolved
Sep 01, 2025, 07:28 AM UTC
Duration
2h 43m
Detected by Pingoru
Sep 01, 2025, 04:44 AM UTC

Affected components

Login ServicesDeputy - USADeputy - AUDeputy - UK

Update timeline

  1. investigating Sep 01, 2025, 04:44 AM UTC

    We're currently investigating reports of customers getting a "504 error - Gateway timeout" when accessing Deputy.

  2. investigating Sep 01, 2025, 05:24 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 01, 2025, 05:32 AM UTC

    We have identified the issue and are actively working on a fix.

  4. monitoring Sep 01, 2025, 06:26 AM UTC

    A fix has been deployed. iOS users of Deputy may still experience issues at this time.

  5. monitoring Sep 01, 2025, 06:55 AM UTC

    We continue to monitor the recovery of the Deputy platform. All users should now be able to access without error.

  6. resolved Sep 01, 2025, 07:28 AM UTC

    This incident has been resolved.