Deputy Outage History

Deputy is up right now

Pingoru has recorded 51 incidents for Deputy: 21 in the last 12 months and 4 in the last 90 days.

Source: status.deputy.com

51incidents recorded
21last 12 months
4last 90 days
4 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Deputy in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026312 of 720 (2%)
May 202611 of 744 (0%)
June 202605 of 720 (1%)
July 202625 of 744 (1%)
August 202623 of 744 (0%)
September 202600 of 720 (0%)
October 202613 of 511 (0%)

Incidents, newest first

Notice October 21, 2026 Unable to submit forms throughout platform 2h 29m

Started Oct 21, 2026, 02:47 PM UTC· resolved Oct 21, 2026, 05:16 PM UTC

  1. identified Oct 21, 2026, 02:47 PM UTC

    We are aware that some customers are unable to submit forms throughout the platform, our teams are currently working on a fix.

  2. identified Oct 21, 2026, 03:59 PM UTC

    We are actively implementing a fix.

  3. resolved Oct 21, 2026, 05:16 PM UTC

    This issue is now resolved. Should you continue to have any more issues please reach out to [email protected]

Read the full incident report →

Major August 7, 2026 Analytics failing to load with "Invalid control source" 51m Deputy - UK

Started Aug 07, 2026, 02:27 AM UTC· resolved Aug 07, 2026, 03:19 AM UTC

  1. investigating Aug 07, 2026, 02:27 AM UTC

    We are currently investigating reports of Analytics failing within the EU region; that is to say; .eu.deputy.com, .uk.deputy.com domains. This appears as reports returning the error "Invalid control source".

  2. identified Aug 07, 2026, 02:48 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 07, 2026, 02:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 07, 2026, 03:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 5, 2026 Analytics Reports Failing to Load 2h 11m

Started Aug 05, 2026, 03:17 PM UTC· resolved Aug 05, 2026, 05:29 PM UTC

  1. investigating Aug 05, 2026, 03:17 PM UTC

    We are currently investigating reports of analytics not loading.

  2. investigating Aug 05, 2026, 03:41 PM UTC

    This outage is only impacting AMER businesses. We're still working to identify the cause.

  3. identified Aug 05, 2026, 04:27 PM UTC

    We have identified the root cause and our engineers are working to restore functionality.

  4. monitoring Aug 05, 2026, 05:23 PM UTC

    Our Engineers have successfully restored full functionality to our analytics suite.

  5. resolved Aug 05, 2026, 05:29 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor July 24, 2026 Deputy Performance issues (US) 51m Deputy - USA

Started Jul 24, 2026, 12:20 PM UTC· resolved Jul 24, 2026, 01:12 PM UTC

  1. identified Jul 24, 2026, 12:20 PM UTC

    We are aware of potential performance issues caused by an AWS Operational Issue. We are currently monitoring this issue closely

  2. resolved Jul 24, 2026, 01:12 PM UTC

    This issue is now resolved

Read the full incident report →

Notice July 10, 2026 Deputy Outage- People Tab, Analytics, Payroll, Timesheets 3h 36m

Started Jul 10, 2026, 05:40 PM UTC· resolved Jul 10, 2026, 09:16 PM UTC

  1. investigating Jul 10, 2026, 05:40 PM UTC

    We are currently investigating reports of outages throughout the Deputy platform

  2. identified Jul 10, 2026, 05:53 PM UTC

    We're actively monitoring the LaunchDarkly incident that is currently impacting Deputy accounts

  3. identified Jul 10, 2026, 06:14 PM UTC

    We are in the process of deploying a fix.

  4. identified Jul 10, 2026, 07:00 PM UTC

    We are continuing to work on a fix.

  5. identified Jul 10, 2026, 07:31 PM UTC

    Launch Darkly continues to have an outage. We are monitoring the Launch Darkly issue closely and also investigating possible alternatives fixes

  6. monitoring Jul 10, 2026, 08:31 PM UTC

    The Launch Darkly service is recovering. We are currently monitoring the recovery at this time and applying additional fixes

  7. resolved Jul 10, 2026, 09:16 PM UTC

    This incident has been resolved. If you're still experiencing issues please reach out to [email protected]

Read the full incident report →

Minor May 31, 2026 Analytics not loading reports 5h 40m Deputy - USA, Deputy - AU

Started May 31, 2026, 11:10 PM UTC· resolved Jun 01, 2026, 04:50 AM UTC

  1. identified May 31, 2026, 11:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 01, 2026, 01:44 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 01, 2026, 03:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 01, 2026, 04:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 23, 2026 Unable to connect to Xero from Deputy. 4h 58m

Started Apr 23, 2026, 01:47 AM UTC· resolved Apr 23, 2026, 06:45 AM UTC

  1. investigating Apr 23, 2026, 01:47 AM UTC

    We're aware of an issue where customers cannot connect to Xero from Deputy. We are currently investigating this issue.

  2. identified Apr 23, 2026, 02:30 AM UTC

    We've identified the cause of the connection issue between Deputy and Xero, which is intermittently preventing some customers from connecting Xero or reauthorizing an existing connection. We're actively working with the Xero team, and a fix is being applied on their side.

  3. monitoring Apr 23, 2026, 05:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 23, 2026, 06:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 6, 2026 Schedules and Timesheets unable to approve or publish 4h 20m Deputy - AU

Started Apr 06, 2026, 11:47 PM UTC· resolved Apr 07, 2026, 04:07 AM UTC

  1. investigating Apr 06, 2026, 11:47 PM UTC

    We are currently investigating this issue.

  2. identified Apr 07, 2026, 01:52 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 07, 2026, 02:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 07, 2026, 04:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 6, 2026 Slow loading when publishing a shift 2h 59m

Started Apr 06, 2026, 02:07 AM UTC· resolved Apr 06, 2026, 05:07 AM UTC

  1. investigating Apr 06, 2026, 02:07 AM UTC

    We are currently investigating reports of Deputy being slow or stuck on loading when trying to publish a shift.

  2. investigating Apr 06, 2026, 02:43 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 06, 2026, 03:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 06, 2026, 05:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 9, 2026 Shifts not publishing 2h 51m Deputy - AU

Started Mar 09, 2026, 04:27 AM UTC· resolved Mar 09, 2026, 07:19 AM UTC

  1. investigating Mar 09, 2026, 04:27 AM UTC

    We're aware of an issue where shifts are not publishing and are currently investigating this issue.

  2. monitoring Mar 09, 2026, 04:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 09, 2026, 07:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 27, 2026 We’re investigating reports of degraded performance affecting some Deputy customers 2h 7m

Started Feb 27, 2026, 02:22 PM UTC· resolved Feb 27, 2026, 04:30 PM UTC

  1. investigating Feb 27, 2026, 02:22 PM UTC

    Currently investigating reports of degraded performance affecting some Deputy customers

  2. resolved Feb 27, 2026, 04:30 PM UTC

    Stable with continuous monitoring

Read the full incident report →

Major February 5, 2026 Export Page blank when exporting timesheets 1h 11m Deputy - USA, Deputy - AU, Deputy - UK

Started Feb 05, 2026, 01:20 AM UTC· resolved Feb 05, 2026, 02:31 AM UTC

  1. investigating Feb 05, 2026, 01:20 AM UTC

    We're investigating reports of the export page being blank when exporting timesheets.

  2. identified Feb 05, 2026, 01:30 AM UTC

    We have identified the issue and a fix is being implemented.

  3. monitoring Feb 05, 2026, 01:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 05, 2026, 02:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 16, 2026 Bulk updates and bulk uploads not working 5h 24m Deputy - USA, Deputy - AU, Deputy - UK

Started Jan 16, 2026, 02:55 AM UTC· resolved Jan 16, 2026, 08:20 AM UTC

  1. identified Jan 16, 2026, 02:55 AM UTC

    We're aware of an issue where bulk updates and bulk uploads are not working. We have identified this issue and are expecting this to be resolved by End of Day, AEST.

  2. monitoring Jan 16, 2026, 07:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 16, 2026, 08:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026 Menu bar blocking options for scheduling and timesheet pages 1h 7m Deputy - AU

Started Jan 09, 2026, 01:26 AM UTC· resolved Jan 09, 2026, 02:33 AM UTC

  1. investigating Jan 09, 2026, 01:26 AM UTC

    We are currently investigating the cause of the menu bar blocking scheduling and timesheet pages.

  2. identified Jan 09, 2026, 01:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 09, 2026, 01:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 09, 2026, 02:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 18, 2025 EMEA – Bulk Import Feature Not Working 2h 29m

Started Dec 18, 2025, 12:45 PM UTC· resolved Dec 18, 2025, 03:15 PM UTC

  1. investigating Dec 18, 2025, 12:45 PM UTC

    We are currently investigating an issue affecting the Bulk Import feature in the EMEA region. Users may experience failures or be unable to complete bulk imports. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. Further updates will be provided as they become available.

  2. monitoring Dec 18, 2025, 02:46 PM UTC

    A fix has been rolled out by the third party where the issue originated, and we are actively monitoring the situation

  3. resolved Dec 18, 2025, 03:15 PM UTC

    This issue is now resolved

Read the full incident report →

Minor December 8, 2025 Menu bar blocking date selector for timesheet and schedule pages 3h 8m Deputy - AU, Deputy - UK

Started Dec 08, 2025, 07:23 AM UTC· resolved Dec 08, 2025, 10:32 AM UTC

  1. investigating Dec 08, 2025, 07:23 AM UTC

    We are investigating reports that the top menu bar is covering the date selector for timesheet and schedule pages.

  2. investigating Dec 08, 2025, 07:42 AM UTC

    We continue to work on a solution to the menu bar blocking the date selector for the timesheet and schedule pages for Safari users. As a workaround, please use another browser such as Google Chrome.

  3. identified Dec 08, 2025, 08:08 AM UTC

    The issue has been identified and a fix is being worked on. Please continue to use the workaround of using another browser such as Google Chrome.

  4. identified Dec 08, 2025, 09:20 AM UTC

    We continue to work on a fix for this issue. We'll provide an update in the next 45 minutes or sooner if there's a substantial update.

  5. monitoring Dec 08, 2025, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Dec 08, 2025, 10:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 1, 2025 Schedule page not loading 1h Deputy - USA, Deputy - AU, Deputy - UK

Started Dec 01, 2025, 05:28 AM UTC· resolved Dec 01, 2025, 06:29 AM UTC

  1. investigating Dec 01, 2025, 05:28 AM UTC

    We are currently investigating reports that the schedule page is blank or not loading for some customers.

  2. identified Dec 01, 2025, 05:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 01, 2025, 05:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 01, 2025, 06:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 20, 2025 Deputy Analytics Currently Unavailable 20h 49m

Started Nov 20, 2025, 09:07 AM UTC· resolved Nov 21, 2025, 05:56 AM UTC

  1. investigating Nov 20, 2025, 09:07 AM UTC

    We are currently investigating this issue

  2. investigating Nov 20, 2025, 10:06 AM UTC

    Deputy Analytics has been disabled while we assess the impact of the ongoing issue

  3. identified Nov 20, 2025, 12:00 PM UTC

    The issue has been identified, and a fix is being implemented

  4. monitoring Nov 20, 2025, 01:58 PM UTC

    A fix has been implemented, and Analytics has been restored. We will continue to monitor the results

  5. investigating Nov 20, 2025, 03:36 PM UTC

    There are still reports of a degraded experience, and an investigation is underway.

  6. investigating Nov 21, 2025, 12:21 AM UTC

    The issue has been identified, and a fix is being implemented

  7. monitoring Nov 21, 2025, 05:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Nov 21, 2025, 05:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 17, 2025 Deputy Payroll: Unable to view payslips 2h 56m Deputy - AU

Started Nov 17, 2025, 06:11 AM UTC· resolved Nov 17, 2025, 09:07 AM UTC

  1. investigating Nov 17, 2025, 06:11 AM UTC

    We're investigating reports that some Deputy Payroll customers aren't able to view payslips

  2. identified Nov 17, 2025, 06:27 AM UTC

    The issue has been identified and a fix is being worked on

  3. identified Nov 17, 2025, 07:48 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 17, 2025, 08:27 AM UTC

    We're still working on a fix for this issue. The next update will be in 60 minutes or sooner if substantive information is available to share.

  5. monitoring Nov 17, 2025, 08:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 17, 2025, 09:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025 WalkMe popup appearing 1h 11m Deputy - USA, Deputy - AU, Deputy - UK

Started Nov 12, 2025, 05:01 AM UTC· resolved Nov 12, 2025, 06:12 AM UTC

  1. investigating Nov 12, 2025, 05:01 AM UTC

    We are currently investigating reports of a "WalkMe" popup appearing within the Deputy Product

  2. identified Nov 12, 2025, 05:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 12, 2025, 05:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 06:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025 Mandatory shift questions are appearing blank when timesheets are submitted 7h 8m Deputy - USA, Deputy - AU, Deputy - UK

Started Nov 04, 2025, 01:54 PM UTC· resolved Nov 04, 2025, 09:02 PM UTC

  1. investigating Nov 04, 2025, 01:54 PM UTC

    We are currently investigating

  2. investigating Nov 04, 2025, 05:14 PM UTC

    We are still actively investigating. Further updates will be provided as new information becomes available.

  3. identified Nov 04, 2025, 06:11 PM UTC

    We have identified the cause of the issue. Our engineering team is working on implementing a fix.

  4. identified Nov 04, 2025, 07:31 PM UTC

    Our engineering team is still working on a fix.

  5. identified Nov 04, 2025, 08:35 PM UTC

    Our engineering team has identified and tested a fix. They're now preparing to deploy it.

  6. monitoring Nov 04, 2025, 08:48 PM UTC

    A fix has been implemented and we're monitoring the results.

  7. resolved Nov 04, 2025, 09:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 iOS Mobile App - Loading Issues 1h 50m Deputy - USA

Started Oct 20, 2025, 05:31 PM UTC· resolved Oct 20, 2025, 07:21 PM UTC

  1. investigating Oct 20, 2025, 05:31 PM UTC

    We are currently investigating loading issues associated with the iOS mobile app.

  2. investigating Oct 20, 2025, 05:53 PM UTC

    We are still investigating loading issues associated with the iOS mobile app.

  3. monitoring Oct 20, 2025, 06:37 PM UTC

    The issue appears to have been resolved. We're monitoring to confirm it.

  4. resolved Oct 20, 2025, 07:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2025 Degradation of Services 18m Deputy - USA, Deputy - AU, Deputy - UK

Started Sep 18, 2025, 01:22 AM UTC· resolved Sep 18, 2025, 01:40 AM UTC

  1. investigating Sep 18, 2025, 01:22 AM UTC

    We are currently investigating reports of degradation of the Deputy Service across various regions. This may appear as not being able to export, connect with integrations or access exisiting ones.

  2. identified Sep 18, 2025, 01:25 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 18, 2025, 01:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2025, 01:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 9, 2025 Managers/supervisors location visibility issue 3h 13m

Started Sep 09, 2025, 12:01 PM UTC· resolved Sep 09, 2025, 03:15 PM UTC

  1. investigating Sep 09, 2025, 12:01 PM UTC

    We are currently investigating this issue

  2. identified Sep 09, 2025, 12:49 PM UTC

    The issue has been identified, and a fix is being rolled out.

  3. monitoring Sep 09, 2025, 01:23 PM UTC

    A fix has been implemented, and we are monitoring the results

  4. resolved Sep 09, 2025, 03:15 PM UTC

    This incident is now resolved

Read the full incident report →

Critical September 1, 2025 504 error - Gateway timeout 2h 43m Login Services, Deputy - USA, Deputy - AU, Deputy - UK

Started Sep 01, 2025, 04:44 AM UTC· resolved Sep 01, 2025, 07:28 AM UTC

  1. investigating Sep 01, 2025, 04:44 AM UTC

    We're currently investigating reports of customers getting a "504 error - Gateway timeout" when accessing Deputy.

  2. investigating Sep 01, 2025, 05:24 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 01, 2025, 05:32 AM UTC

    We have identified the issue and are actively working on a fix.

  4. monitoring Sep 01, 2025, 06:26 AM UTC

    A fix has been deployed. iOS users of Deputy may still experience issues at this time.

  5. monitoring Sep 01, 2025, 06:55 AM UTC

    We continue to monitor the recovery of the Deputy platform. All users should now be able to access without error.

  6. resolved Sep 01, 2025, 07:28 AM UTC

    This incident has been resolved.

Read the full incident report →