Datto incident
DattoRMM - Vidal - Users are unable to access the platform.
Datto experienced a critical incident on September 1, 2026 affecting Vidal (US East), lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 11:37 AM UTC
We are aware of a problem where users are unable to access the Vidal platform The Kaseya Engineering Team is actively investigating and we will provide updates as more information becomes available. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Sep 01, 2026, 12:35 PM UTC
The Kaseya Engineering Team has issued a fix. Service has been restored, and we are monitoring the environment to ensure continued stability.
- resolved Sep 01, 2026, 03:56 PM UTC
The issue affecting access to the Datto RMM Vidal platform has been resolved.