Datto experienced a critical incident on September 30, 2026 affecting APAC-Hosted-1, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
APAC-Hosted-1
Update timeline
- investigating Sep 30, 2026, 02:51 PM UTC
We are currently experiencing service disruption for the below mentioned server, where administrators may be unable to login to UI. Our team is actively working to restore functionality at this time. We apologize for any inconvenience. - Cloud Operations Team
- investigating Sep 30, 2026, 02:58 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 30, 2026, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 30, 2026, 03:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 30, 2026, 05:03 PM UTC
This incident has been resolved.