Datto incident
Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2213'
Datto experienced a major incident on October 1, 2026 affecting SaaS Protection Backups and SaaS Protection Console Login and 1 more component, lasting 18h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 07:58 PM UTC
We are aware of a problem where Datto SaaS Protection customers hosted on V2 node 'aue1-bfyii-2213' are experiencing a disruption to SaaS Protection services. The Kaseya Engineering Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Oct 01, 2026, 08:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 01, 2026, 08:47 PM UTC
Our R&D team has resolved the issue and customers hosted on 'aue1-bfyii-2213' should now be accessible and accounts are functioning normally. We are monitoring for any other issues.
- resolved Oct 02, 2026, 02:22 PM UTC
This incident has been resolved.