Datto experienced a major incident on October 1, 2026 affecting APAC and UK and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 05:55 PM UTC
We are aware of a problem in both BMS and Vorex where users are getting errors when generating batch invoices, using billing automations to send invoices, and issues using the "Post All" button when in the "Billing Review" stage. The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Oct 01, 2026, 06:06 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 01, 2026, 08:10 PM UTC
The Kaseya Engineering Team has fixed issues related to generating batch invoices and with using billing automations. The issue with the "Post All" button when on the "Billing Review" stage will be fixed at a later date. As a workaround, users can still post items one at a time without error.