Datto incident

[Kaseya Quote Manager] - [Access] - 504 Azure Front Door Error and Slowness

Datto experienced a major incident on September 30, 2026 affecting Web Application, lasting 37m. The incident has been resolved; the full update timeline is below.

Started: Sep 30, 2026, 12:25 AM UTC
Resolved: Sep 30, 2026, 01:03 AM UTC
Duration: 37m
Detected by Pingoru: Sep 30, 2026, 12:25 AM UTC

Affected components

Web Application

Update timeline

investigating Sep 30, 2026, 12:25 AM UTC

We are aware of a problem where Kaseya Quote Manager users get a 504 Azure Front Door error, and potential slowness if able to access KQM. The Kaseya Engineering Team is currently investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
resolved Sep 30, 2026, 01:03 AM UTC

This incident has been resolved.