Datto incident
Datto SaaS Protection - M365 Backup and Restore issues affecting customers in multiple regions
Datto experienced a minor incident on August 25, 2026 affecting SaaS Protection Backups and SaaS Protection Restores/Exports, lasting 5d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 25, 2026, 08:39 PM UTC
We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore issues. Export services are not affected. The Kaseya Engineering Team has identified the issue and are actively working to resolve it. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Aug 25, 2026, 09:48 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 25, 2026, 11:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 26, 2026, 12:03 PM UTC
We are continuing to monitor for any further issues.
- identified Aug 26, 2026, 05:06 PM UTC
Our R&D team is continuing to address this issue and restore full functionality to the affected customers.
- monitoring Aug 26, 2026, 07:44 PM UTC
Our R&D team has implemented additional changes to restore full functionality to affected customers and they are closely monitoring for any other issues.
- resolved Aug 31, 2026, 01:43 PM UTC
This incident has been resolved.