Datto incident
SaaS Protection - isw1-bfyii-1131 - Backup Performance Degradation
Datto experienced a major incident on August 19, 2026 affecting SaaS Protection Backups, lasting 8h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 19, 2026, 11:25 AM UTC
We are aware of a problem where backups are not successful for customers hosted on isw1-bfyii-1131 The Kaseya Engineering Team is currently responding to the issue, and we will provide updates on this thread as information becomes available. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Aug 19, 2026, 12:29 PM UTC
The Engineering team has performed the necessary steps to resolve the issue, and are observing that related errors have stopped and backup metrics are improving as the service is recovering.
- monitoring Aug 19, 2026, 01:00 PM UTC
Backups continue to process normally for customers hosted on node 'isw1-bfyii-1131' and our R&D team is monitoring for any other issues.
- resolved Aug 19, 2026, 08:08 PM UTC
This incident has been resolved.