Datto incident

[INKY] - Email processing by INKY is being delayed

Major Resolved View vendor source →

Datto experienced a major incident on August 18, 2026 affecting US and EU, lasting 10h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 03:46 AM UTC
Resolved
Aug 18, 2026, 02:13 PM UTC
Duration
10h 27m
Detected by Pingoru
Aug 18, 2026, 03:46 AM UTC

Affected components

USEU

Update timeline

  1. investigating Aug 18, 2026, 03:46 AM UTC

    We have observed that the email processing by INKY is being delayed. We are aware of the issue and is being investigated

  2. investigating Aug 18, 2026, 07:30 AM UTC

    We are continuing to investigate the issue.

  3. monitoring Aug 18, 2026, 09:42 AM UTC

    Email delays are no longer being recorded and reported and we are monitoring the health of the service.

  4. resolved Aug 18, 2026, 02:13 PM UTC

    This incident has been resolved.