Datto incident

Datto Workplace - Degraded Performance in US Regions

Minor Resolved View vendor source →

Datto experienced a minor incident on August 12, 2026 affecting US1 and US6 and 1 more component, lasting 1d 14h. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 09:56 PM UTC
Resolved
Aug 14, 2026, 12:14 PM UTC
Duration
1d 14h
Detected by Pingoru
Aug 12, 2026, 09:56 PM UTC

Affected components

US1US6US15

Update timeline

  1. identified Aug 12, 2026, 09:56 PM UTC

    We are investigating reports of slow loading times affecting Workplace, the web portal, and agent connectivity for partners hosted in our US regions. A small number of users may also see intermittent connection errors when opening a project or folder. Our engineering team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Aug 13, 2026, 08:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2026, 12:14 PM UTC

    This incident has been resolved.