Datto experienced a major incident on August 12, 2026 affecting US, lasting 10h 6m. The incident has been resolved; the full update timeline is below.
Affected components
US
Update timeline
- identified Aug 12, 2026, 01:48 AM UTC
A database issue is causing a partial outage on the US Inky dashboard. Email processing is unaffected but settings will not be able to be changed while we correct the issue. The issue has been identified and a fix is being implemented.
- monitoring Aug 12, 2026, 02:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2026, 11:55 AM UTC
This incident has been resolved.