Datto incident

DattoRMM - Vidal - ConnectWise Integration is inaccessible

Datto experienced a minor incident on August 11, 2026 affecting Vidal (US East), lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started: Aug 11, 2026, 05:35 PM UTC
Resolved: Aug 12, 2026, 07:33 PM UTC
Duration: 1d 1h
Detected by Pingoru: Aug 11, 2026, 05:35 PM UTC

Affected components

Vidal (US East)

Update timeline

investigating Aug 11, 2026, 05:35 PM UTC

We are aware of a problem where the ConnectWise integration is returning an error on our Vidal platform. Users may see errors while viewing the integration page and ticketing can be affected. The Kaseya Engineering Team is currently Investigating this issue Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
monitoring Aug 11, 2026, 06:30 PM UTC

We are no longer seeing errors related to the ConnectWise Integration. We are continuing to monitor the services at this time.
resolved Aug 12, 2026, 07:33 PM UTC

This incident has been resolved.