Datto incident
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'
Datto is currently experiencing a minor incident affecting SaaS Protection Backups, which began 306d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2025, 01:29 PM UTC
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance. The Kaseya R&D Team is currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Jul 14, 2025, 04:59 PM UTC
The Kaseya R&D team has identified the issue and are actively working to resolve it.
- monitoring Jul 16, 2025, 12:43 PM UTC
Configuration changes have been implemented to address the issue and SharePoint backups are stable. The Kaseya R&D team is monitoring.
- monitoring Jul 17, 2025, 01:11 PM UTC
While the Kaseya R&D team continues to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 3x per day to 2x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Backup completion percentages remain stable, and we’re monitoring the situation closely. We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
- monitoring Oct 30, 2025, 01:45 PM UTC
Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod. Backup success rates remain stable and the R&D team is continuing to monitor.
- monitoring Mar 25, 2026, 07:54 PM UTC
Daily backup cadence on pod ‘des1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
- monitoring May 14, 2026, 07:23 PM UTC
The backup cadence on pod 'des1‑saas‑p0' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.