Datto incident

Datto SaaS Protection - Backup performance degradation for M365 services on pod 'usw3-saas-p1'

Datto experienced a minor incident on April 29, 2026 affecting SaaS Protection Backups, lasting 22h 29m. The incident has been resolved; the full update timeline is below.

Started: Apr 29, 2026, 02:30 PM UTC
Resolved: Apr 30, 2026, 12:59 PM UTC
Duration: 22h 29m
Detected by Pingoru: Apr 29, 2026, 02:30 PM UTC

Affected components

SaaS Protection Backups

Update timeline

identified Apr 29, 2026, 02:30 PM UTC

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'usw3-saas-p1' are experiencing degraded backup performance for some M365 services. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
monitoring Apr 29, 2026, 04:37 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 30, 2026, 12:59 PM UTC

This incident has been resolved.