Datto incident

Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p0'

Minor Ongoing View vendor source →

Datto is currently experiencing a minor incident affecting SaaS Protection Backups, which began 7d ago. The vendor's full update timeline is below.

Started
Jul 08, 2026, 12:37 PM UTC
Resolved
Ongoing
Duration
● 7d 9h
Detected by Pingoru
Jul 08, 2026, 12:37 PM UTC

Affected components

SaaS Protection Backups

Update timeline

  1. investigating Jul 08, 2026, 12:37 PM UTC

    We are aware of a problem where some customers hosted on pod 'gbe2-saas-p0' are experiencing backup performance degradation for some SharePoint and Teams services. The Kaseya R&D Team is actively Investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Jul 08, 2026, 02:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 09, 2026, 12:24 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jul 13, 2026, 07:55 PM UTC

    Our R&D team has implemented additional changes to further address this issue. SharePoint services have recovered and our R&D team continues to monitor as Teams backup success rates improve.