Datto incident
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p0'
Datto experienced a minor incident on July 8, 2026 affecting SaaS Protection Backups, lasting 14d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 12:37 PM UTC
We are aware of a problem where some customers hosted on pod 'gbe2-saas-p0' are experiencing backup performance degradation for some SharePoint and Teams services. The Kaseya R&D Team is actively Investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Jul 08, 2026, 02:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 09, 2026, 12:24 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 13, 2026, 07:55 PM UTC
Our R&D team has implemented additional changes to further address this issue. SharePoint services have recovered and our R&D team continues to monitor as Teams backup success rates improve.
- monitoring Jul 17, 2026, 02:12 PM UTC
Backup success rates for Teams have returned to normal. All other services continue to backup normally. Our R&D team is continuing to monitor for any other issues.
- resolved Jul 22, 2026, 02:18 PM UTC
This incident has been resolved.