Datto incident

Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-1701'

Major Resolved View vendor source →

Datto experienced a major incident on July 1, 2026 affecting SaaS Protection Backups and SaaS Protection Console Login and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 08:18 PM UTC
Resolved
Jul 01, 2026, 08:45 PM UTC
Duration
26m
Detected by Pingoru
Jul 01, 2026, 08:18 PM UTC

Affected components

SaaS Protection BackupsSaaS Protection Console LoginSaaS Protection Seat ManagementSaaS Protection Restores/Exports

Update timeline

  1. investigating Jul 01, 2026, 08:18 PM UTC

    We are aware of a problem where customers hosted on node 'des1-bfyii-1701' are currently unable to access their accounts. The Kaseya R&D Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Jul 01, 2026, 08:24 PM UTC

    Our R&D team has identified the issue and have implemented a fix. The team is monitoring for any other issues.

  3. resolved Jul 01, 2026, 08:45 PM UTC

    This incident has been resolved.