Datto incident

Datto BCDR - Server3921 (US-East) - Degraded Node Functionality

Minor Resolved View vendor source →

Datto experienced a minor incident on May 18, 2026 affecting Off-Site Synchronization and Off-Site Recovery, lasting 21h 45m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 03:15 PM UTC
Resolved
May 19, 2026, 01:01 PM UTC
Duration
21h 45m
Detected by Pingoru
May 18, 2026, 03:15 PM UTC

Affected components

Off-Site SynchronizationOff-Site Recovery

Update timeline

  1. identified May 18, 2026, 03:15 PM UTC

    We are aware of a problem where BCDR users paired to Server3921 in the US-East region are experiencing degraded performance in offsite operations. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring May 18, 2026, 07:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 19, 2026, 01:01 PM UTC

    This incident has been resolved.