Datto incident

Datto Workplace - AU5 - Some files are unable to be accessed through local agents and the Workplace Online

Major Resolved View vendor source →

Datto experienced a major incident on May 15, 2026 affecting AU5, lasting 3d 1h. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 09:36 AM UTC
Resolved
May 18, 2026, 11:28 AM UTC
Duration
3d 1h
Detected by Pingoru
May 15, 2026, 09:36 AM UTC

Affected components

AU5

Update timeline

  1. investigating May 15, 2026, 09:36 AM UTC

    The R&D Team is currently investigating the issue where users receive an error through the local agent or in Workplace Online when attempting to access certain files on the AU5 cell.

  2. monitoring May 15, 2026, 02:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 18, 2026, 11:28 AM UTC

    This incident has been resolved.