Datto incident

Datto SaaS Protection - Service disruption for customers hosted on pod 'usw3-saas-p0'

Major Ongoing View vendor source →

Datto is currently experiencing a major incident affecting SaaS Protection Backups and SaaS Protection Restores/Exports, which began 2h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 05:39 PM UTC
Resolved
Ongoing
Duration
● 1h 29m
Detected by Pingoru
May 11, 2026, 05:39 PM UTC

Affected components

SaaS Protection BackupsSaaS Protection Restores/Exports

Update timeline

  1. investigating May 11, 2026, 05:39 PM UTC

    We are aware of a problem where customers hosted on pod 'usw3-saas-p0' are experiencing a disruption to Backup and Recovery services for Datto SaaS Protection. The Kaseya R&D Team is actively Investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring May 11, 2026, 06:50 PM UTC

    Our R&D team has implemented a fix to resolve the Backup and Recovery affecting customers on pod 'usw3-saas-p0' and are actively monitoring for any other issues.