Datto incident

Datto BCDR - Degraded Offsite Performance - Server3861

Minor Resolved View vendor source →

Datto experienced a minor incident on February 2, 2026 affecting Off-Site Synchronization and Off-Site Recovery, lasting 22d. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 02:15 PM UTC
Resolved
Feb 24, 2026, 02:19 PM UTC
Duration
22d
Detected by Pingoru
Feb 02, 2026, 02:15 PM UTC

Affected components

Off-Site SynchronizationOff-Site Recovery

Update timeline

  1. identified Feb 02, 2026, 02:15 PM UTC

    We are aware of a problem where BCDR users paired to server3861 can experience degraded offsite performance. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Feb 10, 2026, 06:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2026, 02:19 PM UTC

    This incident has been resolved.