Datto incident

Datto SaaS Protection - Backup performance degradation on pod 'use1-saas-p9'

Datto experienced a minor incident on March 16, 2026 affecting SaaS Protection Backups, lasting 9h. The incident has been resolved; the full update timeline is below.

Started: Mar 16, 2026, 11:08 AM UTC
Resolved: Mar 16, 2026, 08:08 PM UTC
Duration: 9h
Detected by Pingoru: Mar 16, 2026, 11:08 AM UTC

Affected components

SaaS Protection Backups

Update timeline

identified Mar 16, 2026, 11:08 AM UTC

We are aware of an issue affecting backup performance for some customers hosted on pod use1-saas-p9. Our R&D team is actively working to restore the service to full capacity. In the meantime, backup processing may be delayed, but the team is working to ensure daily backups are completed within the 24-hour window. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
monitoring Mar 16, 2026, 11:47 AM UTC

Operations have been restored by the R&D team. We are continuing to monitor the service to ensure full recovery.
resolved Mar 16, 2026, 08:08 PM UTC

This incident has been resolved.