Datto incident

Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'use1-saas-p5'

Minor Resolved View vendor source →

Datto experienced a minor incident on March 18, 2026 affecting SaaS Protection Backups, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 10:49 AM UTC
Resolved
Mar 19, 2026, 01:12 PM UTC
Duration
1d 2h
Detected by Pingoru
Mar 18, 2026, 10:49 AM UTC

Affected components

SaaS Protection Backups

Update timeline

  1. identified Mar 18, 2026, 10:49 AM UTC

    We are currently investigating an issue affecting some customers hosted on pod use1-saas-p5, where backup performance degradation has been observed for certain SharePoint services. The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.

  2. monitoring Mar 18, 2026, 12:30 PM UTC

    We are seeing continued improvement in backup performance on pod use1-saas-p5. The R&D team will continue monitoring the environment until full recovery is confirmed.

  3. monitoring Mar 18, 2026, 02:07 PM UTC

    Backups are processing normally and backup success rates continue to improve. Our R&D team is continuing to monitor.

  4. resolved Mar 19, 2026, 01:12 PM UTC

    This incident has been resolved.