Datto incident

Datto Endpoint Backup for PC - Degraded Offsite Capabilities for Cloud Siris use1-dtc-server-328263

Minor Resolved View vendor source →

Datto experienced a minor incident on April 10, 2026 affecting Backup and Verification and 1 more component, lasting 7h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 07:56 AM UTC
Resolved
Apr 10, 2026, 03:12 PM UTC
Duration
7h 15m
Detected by Pingoru
Apr 10, 2026, 07:56 AM UTC

Affected components

BackupVerificationRecovery

Update timeline

  1. investigating Apr 10, 2026, 07:56 AM UTC

    We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-328263' may experience degraded performance, which can result in slower-than-average backup and restore speeds. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Apr 10, 2026, 01:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2026, 03:12 PM UTC

    This incident has been resolved.