Datto incident

Datto BCDR - RLY Remote Access - Inability to Remotely Access a Subset of Devices

Major Resolved View vendor source →

Datto experienced a major incident on April 14, 2026, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 01:10 AM UTC
Resolved
Apr 14, 2026, 01:33 AM UTC
Duration
22m
Detected by Pingoru
Apr 14, 2026, 01:10 AM UTC

Update timeline

  1. investigating Apr 14, 2026, 01:10 AM UTC

    We are aware of a problem where a subset of Datto BCDR devices cannot be accessed remotely through Relay via the UI or CLI, even though affected devices may still be checking in normally. The Kaseya R&D Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com

  2. investigating Apr 14, 2026, 01:11 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 14, 2026, 01:33 AM UTC

    This incident has been resolved.