Datto incident
IT Glue - North America - Intermittent 403 Errors when accessing IT Glue
Ongoing since 04:11 PM UTC, affecting North America Primary Application Services.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 12, 2026, 04:11 PM UTC
We are aware of a problem where users are receiving 403 errors when attempting to access IT Glue in North America. The Kaseya Engineering Team is investigating this issue. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
- identified Nov 12, 2026, 04:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 12, 2026, 04:40 PM UTC
A fix has been implemented and we are monitoring the results.
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