Datto incident

ConnectBooster - Intermittent Sync and Access issues

Datto experienced a major incident on September 28, 2026 affecting Portal, lasting 7h 21m. The incident has been resolved; the full update timeline is below.

Started: Sep 28, 2026, 04:18 PM UTC
Resolved: Sep 28, 2026, 11:39 PM UTC
Duration: 7h 21m
Detected by Pingoru: Sep 28, 2026, 04:18 PM UTC

Affected components

Portal

Update timeline

identified Sep 28, 2026, 04:18 PM UTC

We are aware of a problem where some users are experiencing intermittent sync and access issues within their ConnectBooster portals. The Kaseya Engineering Team have Identified the issue are are working on a fix. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
monitoring Sep 28, 2026, 10:56 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 28, 2026, 11:39 PM UTC

This incident has been resolved.