Datto incident
Kaseya Quote Manager - Quotes and Sales Orders Not Syncing to Autotask or ConnectWise
Datto experienced a minor incident on September 28, 2026 affecting Web Application and API and 1 more component, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 09:06 AM UTC
We are aware of a problem where Quotes and Sales Orders created in Kaseya Quote Manager are not syncing over to Autotask. The Kaseya Engineering Team are aware of the issue and are currently investigating further. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Sep 28, 2026, 11:27 AM UTC
The Engineering Team identified the issue that caused the sync requests for both the Autotask PSA and ConnectWise PSA integrations to queue up. Mitigation measures have been applied to increase the throughput to help with processing the queue.
- monitoring Sep 28, 2026, 12:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 12:55 PM UTC
This incident has been resolved.