Datto incident

Autotask PSA - UK01, UK02, UK03, EU1, DE1 - Latency and Errors Observed Within the UI

Minor Resolved View vendor source →

Datto experienced a minor incident on September 24, 2026 affecting UK (United Kingdom) and UK 2 (United Kingdom) and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 07:21 AM UTC
Resolved
Sep 24, 2026, 09:34 AM UTC
Duration
2h 12m
Detected by Pingoru
Sep 24, 2026, 07:21 AM UTC

Affected components

UK (United Kingdom)UK 2 (United Kingdom)UK03 (United Kingdom)EU1 (English Europe and Asia)German (Deutsch)

Update timeline

  1. investigating Sep 24, 2026, 07:21 AM UTC

    We are aware of a problem where latency and error messages are being observed when navigating the Autotask UI. The Kaseya Engineering Team is aware of this behaviour and is currently investigating. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. identified Sep 24, 2026, 08:11 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 24, 2026, 08:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 24, 2026, 09:34 AM UTC

    This incident has been resolved.