Datto incident
Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal
Datto experienced a major incident on September 21, 2026 affecting Status Components, lasting 14h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 05:40 AM UTC
We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal. The Kaseya Engineering Team has been involved and they are investigating the issue.
- identified Sep 21, 2026, 08:47 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 21, 2026, 08:55 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 21, 2026, 09:25 AM UTC
The system is recovering after the R&D team took steps to resolve the issue. Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.
- monitoring Sep 21, 2026, 06:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2026, 08:01 PM UTC
This incident has been resolved.