Datto incident

Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted

Major Resolved View vendor source →

Datto experienced a major incident on September 20, 2026 affecting Off-Site Synchronization and Recovery and 1 more component, lasting 23h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2026, 01:33 PM UTC
Resolved
Sep 21, 2026, 12:52 PM UTC
Duration
23h 19m
Detected by Pingoru
Sep 20, 2026, 01:33 PM UTC

Affected components

Off-Site SynchronizationRecoveryDisaster Recovery TeamOff-Site Recovery

Update timeline

  1. investigating Sep 20, 2026, 01:33 PM UTC

    We are aware of a problem where Datto BCDR users associated with Server5465 may experience disruptions affecting offsite synchronization and offsite restore operations. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Sep 20, 2026, 03:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 21, 2026, 12:52 PM UTC

    This incident has been resolved.