Datto incident
Datto Endpoint Backup - UK Region - Intermittent Connectivity Degradation
Datto experienced a minor incident on September 16, 2026 affecting Backup and Backup and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 01:14 PM UTC
We are aware of a problem where a subset of Datto Endpoint Backup and Datto Endpoint Backup for PCs nodes in the UK region are currently experiencing intermittent connectivity issues, which may impact backup and recovery operations. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Sep 16, 2026, 01:56 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 16, 2026, 04:28 PM UTC
This incident has been resolved.